71 2014 - Dealing with the Disruptive Practitioner and Meeting the JCAHO Guidelines

Instructor: William Mack Copeland
Description:
Disruptive activity by practitioners in the hospital takes many forms. When it happens, it is important that the hospital and/or the medical staff take appropriate steps to see that it does not affect patient care or disrupt operations.
Most disciplinary policies are progressive. A progressive policy applies increasingly more severe sanctions to additional incidents of bad behavior. It is very important that the organized medical staff have a disruptive practitioner policy. This webinar will discuss the development of such a policy, including what it should include, and how it should be implemented.
It is also important to understand what constitutes disruptive behavior. Disruptive behavior includes violent or verbally abusive activity, but it is not limited to such behavior. This webinar with review several actual examples of disruptive behavior that has been the subject of action brought in court.
Disruptive activity takes many forms. Understanding that, this webinar will discuss the steps that the hospital and/or the medical staff should take to see that it does not affect patient care or disrupt operations.
Many times, the medical staff management simply condones the problem of the disruptive practitioner until it gets to a point where it can no longer be ignored. However, if the steps outlined in this webinar are taken, there will be ample evidence that this is a continuing problem and the staff has made every effort to correct it without resorting to an adverse action. This procedure also provides documentation that the medical executive committee took the adverse action based on a substantial factual basis and that its action was not arbitrary, unreasonable or capricious.
Why Should you Attend:
Hospital executives and medical staff officers, and peer review committee members and support staff should attend to learn how to deal effectively with the disruptive practitioner, or how to prepare for the day when it becomes necessary to terminate such a practitioner’s privileges and medical staff membership.
You will learn how to develop provisions in the medical staff bylaws to deal with the disruptive practitioner and how to develop a clear and concise policy regarding disruptive behavior. We will discuss the elements of an effective policy and the actions that should be taken to develop progressive discipline and/or sanctions that should be taken before taking action under the corrective action procedures.
It is very important to demonstrate that this disruptive behavior is a continuing problem; therefore, appropriate documentation is imperative. You will learn how to create a record of this continuing problem and the efforts taken by the organization to combat the problem.
Objectives of the Presentation:
To provide the attendee with a plan to deal with the activities of the practitioner that threatens to be disruptive of hospital operations. The attendee will learn how to develop and implement policies that allow the medical staff and the hospital to systematically and effectively control disruptive activity.
Who can Benefit:
Hospital executives
Medical staff officers
Physicians who serve on peer review committees
Medical staff support staff, and
Attorneys representing medical staffs
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