68 2014 - The Affordable Care Act and Patient Experience: What you MUST Know to Achieve High Patient Satisfaction Scores for Maximum Reimbursement

Instructor: Edward Leigh, MA
Description:
Your organization's financial health is tied into patient satisfaction scores! A portion of your governmental reimbursement is directly proportional to your patient satisfaction scores. Underperformers will receive less money. Raise your scores with these practical and easy-to-implement strategies that you can put in place immediately. Also, patient satisfaction scores are now open to the public. Your reputation is on the line and you need to raise your scores ? today.
Create a culture of service excellence. You will not only receive higher levels of reimbursement, your patients will market for you! They will tell all their family members and friends about the outstanding experiences they had with your organization.
Why Should you Attend:
This information-packed and energetic session will empower you to create excellent patient experiences. Better experiences = higher patient scores. Higher scores = superior reimbursement!
Objectives of the Presentation:
What it really takes to get your patients to respond with an "always" on surveys.
How to create excellent patient experiences from the moment a patient enters your organization.
How to be sure your clinical professionals are always communicating effectively with patients.
The best way to dramatically improve patients' understanding and perception of medications and pain management.
PLUS: Tips to create happy patients that will recommend your organization to everyone they know!
Who can Benefit:
Hospital Administrators
Office / practice Managers
Quality Control professionals
Legal Representatives
Nursing Directors
Physicians
Any administrative or clinical professional with direct patient contact
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