2013 - Civility in the Workplace: Respectful Habits at Work Lead to Greater Productivity - Webinar by TrainHR

Overview : Encouraging civility in the workplace is becoming a corporate goal in our diverse, hurried, stressed and litigation-prone society. A civil workplace is good for employees, managers, customers, and the bottom line. Rudeness, however, has become so commonplace that we often can't escape it.
Employees working side-by-side need to learn how to respect each other so that they can work as a team. Unreturned emails, unfulfilled promises, late arrivals at meetings, & distracted listening all hurt workplace productivity and make work an awful place to be. In this program, Judi teaches employees how to renew workplace civility by learning how to evaluate their words and actions using a variety of simple, yet effective, tools.
Why you should attend: To develop the skills to communicate more respectfully and productively in the workplace; to minimize workplace conflict, encourage teamwork, and build a positive, productive workplace.
Areas Covered In the Session:
Pinpoint the characteristics of respectful communicators
Self assess your civility index
Diagnose how & why civility breaks down
Choose the most respectful communication practices
Understand the negative consequences of gossip
Develop a positive communication climate to enhance productivity
Utilize civility litmus tests
Use appropriate email and meeting etiquette
Practice the Top Civility Guidelines
Who will benefit:
Managers
Supervisors
Leaders
Human Resource Professionals
Shift Leaders
Customer Service Providers & Managers
Front Line Employees
Judi Clements, President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching and keynotes in the areas of management, communication, wellness, and customer service. Judi is a frequently sought after conference speaker and performer who offers inspirational & humorous programs, with a "laugh-while-you-learn” approach.
Price: $145.00
Contact:
Russel Stuart
Phone: 1800-385-1627
Fax: 302-288-6884
E-Mail: webinars-AT-trainhr.com