2011 - 2nd Annual Retail Banking Asia Pacific

The 2nd Annual Retail Banking Asia Pacific conference with a theme “INNOVATIONS! in Creating profitable retail banking strategy in demanding markets” has been tailored and focused to address critical retail banking challenges in coping with the high competition levels in Asia Pacific. Delegates will be able to learn, share and network with professionals and experts from the retail banking sector to discuss innovative ideas and methods to improve and gain optimum service levels in retail banking in satisfying customer needs. This forum would surely deliver the knowledge and actions you need in securing a profitable retail banking business by deploying INNOVATIONS! in business.

Despite high competition levels, banks have continued to invest in improving their customer services levels in many countries to achieve increased levels of customer satisfaction levels. It is vital for banks to identify what the consumer want from their bank and to investigate if the bank has delivered and satisfied their customers.

Retail banking in Asia Pacific has emerged as an important factor in the banking industry and has grown rapidly in recent years. With high competition levels, banks are being pushed to the limit in ensuring service levels are achieved. Product and service innovations have now become a key factor in ensuring a prominent banking service. Customers in Asia Pacific now have more choices in the market and therefore will not necessary continue to do business with their main bank to increase their portfolio.