2018 - Strategies and Steps to Manage Difficult People

OVERVIEW
Difficult people are everywhere.
Their numbers are small but their impact is large.
Habitual behavior that affects most of the people with whom they come in contact.
Frustrate and demoralize,loss of productivity and absenteeism.
Companies lose customers or clients.
WHY SHOULD YOU ATTEND
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
Steps to handle different types of difficult people
Identify different types of difficult people
AREAS COVERED
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
Analyze your reaction – what do you have control over
What makes it difficult for you?
What is the problem from your perspective?
Strategies and steps to manage and handle the situation
Business communication and styles
Learn how to identify a difficult boss
Common Mistakes people make with difficult bosses
Ways to be Manage the difficult boss
LEARNING OBJECTIVES
Learn how to deal with difficult people in business to get positive outcomes. The webinar gives you an idea of how to identify, analyze and manage difficult people.
WHO WILL BENEFIT
Leaders, managers, individual contributors, high potentials, baby boomers, etc.
SPEAKER
Valerie Pelan provides her clients a strategic and global perspective that combines her business experience with a current view of the competitive environment. As President of Integrated Focus, she provides executive coaching on leadership areas such as executive presence, career transitioning and leading change. Her breadth of experience as a business advisor spans Fortune 100 companies, government agencies and non-profit Boards. Some of her recent clients are Hyatt, Novation, AAFES, PepsiCo, AT&T, Bureau of Labor Statistics, Perot Museum, and UTD Executive MBA program.
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