63 2014 - Powerful Patient Education Techniques: Increase Compliance, Decrease 30-Day Readmission Rates, Lower Risk of Medical Errors and More

Instructor: Edward Leigh, MA
Description:
"Do you understand?" is a question that tells you nothing! Just because a patient says, "yes," is NOT an indication learning has taken place. In this session, you will learn new exciting ways of teaching your patients and methods to determine if learning took place! The powerful tips presented will have an immediate impact on your patients.
“How often did staff explain about medications before giving them to patients?" is an HCAHPS question. HCAHPs Scores tie into reimbursement. What’s another word for explain? Educate! Learn how to get super high scores on this education question so you can maximize reimbursement! Keep in mind, patient education is much more than explaining medications; you also need to educate patients about their medical issues, tests, discharge information, etc. In this session, you will learn techniques to help in all areas of education.
Medical practices and other healthcare organizations must also properly educate patients. If a patient doesn’t understand their medical situation, they are at risk. You could be held liable.
In this content-rich and high-energy conference you will learn evidence-based methods to teach with impact! Be prepared for an explosion of information on how to educate patients!
Why Should you Attend:
Patient education is one of weakest areas in healthcare. That is about to change ? through this session! Get specific and easy-to-implement strategies to help ALL clinicians provide information in a clear manner that patients can understand.
Objectives of the Presentation:
Discover powerful strategies to turn medical jargon into everyday language. Professionals often use words and phrases they assume everyone knows. You will be surprised at what words confuse patients and how you can avoid using them. (For example, did you know many patients surveyed think the word hypertension means high emotional stress as in “hyper tense?”)
Learn multiple ways to turn a pad of paper into one of the most powerful educational tools known to healthcare.
Brochures are often used in healthcare, but not effectively. In this conference you will learn how to turn these brochures into dramatic learning resources
Turn abstract information into concrete material that patients can understand and incorporate into their lives. Adjusting the grade level of your patient education materials can easily be done using tools you already have on your computer!
The "teach back" method is an amazing educational tool that is vastly underutilized. You will learn how to use it in all your patient encounters to determine if patients comprehend the information. If not used properly, this method could actually lead to poor patient satisfaction and decreased compliance. You will learn the subtle nuances of using it correctly.
Who can Benefit:
Hospital Administrators
Practice Managers
Quality Control Professionals
Legal Representatives
Nursing Directors
Physicians
Any Administrative or Clinical Professional with direct patient contact.
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