Healthcare 2014 - Energy Suckers - How to Deal With Bullies in Healthcare

Overview: Bullying is an epidemic in healthcare and appears to be increasing. Bullying, belittling and backstabbing are so common in healthcare that Joint Commission on Accreditation on healthcare issued new regulations on reporting, disciplining and preventing bullying situations. Research has shown that a healthcare workplace with intimidating and disruptive behavior can foster medical errors, contribute to poor patient satisfaction, increase the cost of care and cause qualified professionals to seek new positions in a more positive environment. Bullying costs millions with high turnover, low productivity and poor morale.
Why should you attend: There is legislation pending in most states for new guidelines on bullying in the workplace. Employers and managers in healthcare will need to have clear policies, guidelines and training programs in place to deal with workplace incivility or face possible legal consequences. Bullying will now be treated as a form of discrimination with severe penalties for employers. According to a study of U.S. workers, 41% reported experiencing psychological aggression at work in the last year. Workplace incivility in healthcare is a major factor in nurse retention and patient satisfaction.
Areas Covered in the Session:
The high cost to employers of bullying in healthcare
The Joint Commission standards on bullying and workplace incivility
Common bullying behavior
How the bully chooses targets
What you can do if you are being bullied
How to make your organization bully free
Who Will Benefit:
CEO's
CFO's
Human Resources
CNO's
Nurse Managers
Supervisors
Team leaders
VP of Operations
Barbara Bartlein, RN, MSW, CSP, is a workplace culture expert. For over 30 years, her presentations and seminars have helped professionals, teams and leaders build high performing workplaces. A clinical psychotherapist and former VP of Columbia-St. Mary’s Hospital System, she understands people and organizations.
Presenting over 90 programs per year, Barbara’s high energy keynotes and seminars improve teamwork, increase cooperation and productivity. Barbara is a high content speaker who educates, entertains and motivates professionals to improve workplace performance.
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