ICSSI 2010 - The Second International Conference on Service Science and Innovation (2010)

Services Science is a topic of growing interest for researchers and policy makers alike. This has particularly been so in the last decade, as services have grown to constitute the larger part of employment and output in most industrial countries, and it is becoming the largest sector in most developing nations. Developing innovative services and launching them successfully in market is also more and more becoming the key to succeed in developing and sustaining competitive advantage for enterprises both in service and in manufacturing sectors.
The increasing importance of services for the economy has opened the door for a wide variety of service research topics in a growing number of research disciplines. In light of these trends, the First International Conference on Service Science and Innovation (ICSSI) was held in August, 2009, in Taipei, which serves as a forum that
allows researchers and practitioners from different fields to meet with each other for intellectual exchanges, research collaborations, and professional development in the areas of service science, management, and engineering.
The Second International Conference on Service Science and Innovation (ICSSI) will be held in Beijing, China during August 8-10, 2010, hosted by Beijing Research Center of Urban System Engineering.
The theme of ICSSI (2010) will be Scientific Research and Service Innovation to highlight the important role of the scientific research in promoting the innovation and development in service sector as it has been in manufacturing sector. At the same time, the topics will span the service science, management and engineering, and service innovation. Topics of interest include, but are not limited to, the following:
1. Service Science
? Definition and Taxonomies of Service, Service System, or Service Science
? Relations among Service Economy, Service Innovation, Service Management, Information Science and Other Theory
? Methodology of Service Science
? Service-Dominant (S-D) Logic
2. Service Management
? Service Strategies
? Service Lifecycle Management
? Service Profit Chain
? Service Development Process Management
? Customer Relationship Management
? Service Production-Consumption and Co-production
? Service Culture
3. Service Engineering
? Service Development
? Service System Modeling
? Service Design
? Service Simulation and Visualization
? Service Optimization
? Service System Analysis
? User Contribution Systems
4. Service Innovation
? Innovation and Service industry Evolution
? Globalization and Localization of Service Innovation
? Role of Technology in Services
? New Service Development Management
? Methods for Customer Integration in Service Innovation
5. Policy and Institution for Services
? Innovation System in Service
? Comparison on National Service Policy
? Intellectual Property Right System
? Digital Rights Management
? Standards in Service
6. Technology in Service Innovation
? SOA
? Web Service
? Cloud Computing
? Data/Text Mining
7. Applications and Industry Practice
? Public Services: Healthcare, Education, Government, Transportation, Telecommunication etc.
? Private Services: Business, Distribution/Retail, Service for Social, Economical, and Cultural Events etc.
? Service in Manufacturing Companies
The working language is English. Selected papers will be fast-track reviewed for special issues in "Service Science" (Issued in America, ISSN: 1983-6528) and “Science of Science and management of S & T” (Issued in China, ISSN: 1002-0241, Papers should be translated into Chinese if accepted).
Important Dates:
Paper Submission Deadline: May 10 May 20, 2010
Notification of Acceptance: June 15, 2010
Camera-ready Copy Due: July 10, 2010