QCMan 2013 - 1st International Workshop on Quality of Experience Centric Management (QCMan)

1st International Workshop on Quality of Experience Centric Management (QCMan)
http://www.qcman.org
Friday May 31, 2013
The First IFIP/IEEE International Workshop on Quality of Experience Centric Management (QCMan) will be held in conjunction with IFIP/IEEE IM 2013 in Ghent, Belgium, from May 27-31, 2013. The workshop is sponsored by the IEEE Communications Society (ComSoc) & IFIP and supported by the Technical University Eindhoven and Ghent University-iMinds. The workshop is endorsed by the Technical Committee on Network Operations and Management (CNOM). In recent years, the Internet has evolved from a pure packet forwarder to a provider of complex and high demanding services and applications (e.g., video, voice, on-line gaming, cloud applications). These services and applications are typically managed through a set of Quality of Services parameters (e.g. packet loss, delay, jitter). However, it is widely agreed that the management of these services and applications should be centered on their quality as perceived by the end user: the Quality of Experience (QoE). However, this QoE centric management is greatly challenged in today’s Internet by (i) the stringent QoE requirements of the supported services and applications (e.g., timing constraints, loss intolerance) and users (e.g., unpredictability of user behavior, request for high quality services), (ii) the plethora of service consumption possibilities (e.g. for video: live vs on-demand, managed vs over-the-top), (iii) the inherent complexity of services and applications which can be offered to users in several ways to reach the same QoE level and (iv) the difficulty in assessing the quality as perceived by the end user also due to insufficient insight in the psychological and sociological factors of the service and application consumption. QCMan 2013 aims at providing an international forum for researchers addressing these challenges. QCMan 2013 will combine original full paper presentations with a motivating keynote to thoroughly explore this challenging topic.