BDIM 2013 - 8th International Workshop on Business-driven IT Management (BDIM)

Information Technology (IT) management has evolved significantly over the past few years as IT-based solutions have become increasingly critical to the functioning of organizations. A recent shift in perspective brought to bear a more customer-centric approach to IT management, putting IT managers in condition to look at IT not just from the IT department's traditional point of view, but from the customers’ and users’ points of view. This is termed Business-driven IT Management (BDIM) and is the main subject of this Workshop. BDIM focuses on the impact of IT on business processes and business-level objectives and vice versa; besides the conventional IT metrics such as availability and response time, it looks at other key performance indicators (KPIs), that is metrics that have significance from the point of view of the business supported by the IT. The BDIM approach aims at rethinking IT management from a business perspective. BDIM is not restricted to IT environments in enterprises, but encompasses techniques and decision making that involve thinking about IT in terms of objectives that are at business level, of organizations that may not traditionally be classified as "businesses".