2012 - Outstanding Quality Management Practices in Healthcare - Webinar By MentorHealth

Overview:
Dr. W. Edward Deming, who turned around Japan from "if it is a bad quality, it must be Japanese" to "if it is an excellent quality, it must be Japanese", used to say: It is not enough to do your best; you must know what to do, and then do your best.
This webinar covers what are the right things we must understand, when they need to be done to be proactive, and how to get to the zero adverse events goal. The webinar shows several why traditional methods such as Six Sigma and Root Cause Analysis are not good enough for preventing adverse events and offers alternates ways of re-inventing quality using continuous innovation instead of continuous fire fighting. It shows why quality, patient safety, and risk management are inseparable and how to bridge the gap among them.
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