SRII 2012 - ANNUAL SRII GLOBAL CONFERENCE

The Service Research and Innovation Institute (www.thesrii.org) is a professional organization led by major ICT companies in close partnership with research organizations, academia and government from around the world. The SRII mission is to drive innovation for "IT-Enabled Services" at the global level. The Annual SRII Global Conference is a unique forum for researchers to share their work on all of the key areas of IT-Enabled Services connecting the Science & Engineering of Services to major verticals such as health care, finance, telecom, retail, education, government, and energy, to name a few.
Topics
We welcome unpublished papers which are not under review by any other conference or journal. Authors are invited to submit contributions presenting research results, state-of-the-art concepts, practical standards, running experiments, implementations, applications, and industrial case studies. All conference tracks are open to both scientific and industry contributions. Topic areas include, but are not limited to:
IT-enabled services in service sectors such as
Health Care Services
e-Government/Public Sectors
Education Services
Telco/Mobile Services
Engineering/ Manufacturing Services
Environmental Services
Agriculture Services
Services in emerging economies
Services Lifecycle (Planning, Implementation, Delivery, Operation, Management, etc.)
Service Innovation including technology, business, and customer perspectives
Service Engineering including methods, tools, and standards
Service Quality including concepts and models for user centric design and quality metrics of services
Cross Enterprise Collaboration (CeC): Process, Tools, Standards
Cloud Computing and new service models
Intelligent Services, Knowledge Management, Data Mining
Internet for Services - Applications and Management
Security and Privacy Issues in Services