SOKMBI 2012 - The 6th Workshop on Service-Oriented Knowledge Management and Business Intelligence (SOKMBI'12)

The 6th International Workshop on Service-Oriented Knowledge Management and Business Intelligence (SOKMBI'12)
(September 9-11, 2012, Hangzhou, China, in conjunction with ICEBE 2012)
Knowledge management (KM) has been proven to be a key to service excellence and success in traditional service industries. The global economy and enterprises are evolving to become service-oriented, and many new e-services are emerging. To address the growing complexity of the service sector at the Age of Information and Communication, traditional KM research and practices have to be extended and adapted, particularly aiming at effective learning, application, and management of new knowledge. On the other hand, the Service-Oriented Architecture (SOA) provides new opportunities and challenges for knowledge and learning processes, such as integration and outsourcing.
One key source of knowledge comes from Business intelligence (BI) while knowledge provides the basis of further analysis for intelligence. BI is evolving: from the traditional data-and-analysis exercise for supporting management decisions to an integral part of business processes, providing analytics for a wide range of users across organizations. In this end, we merge SOKM with the International Workshop on Business Intelligence Methodologies and Applications (BIMA), in order to form a stronger forum with more participation and cross-disciplinary work.
Today the creation, operation, and evolution of such research and practice raise concerns that range from high-level requirements and policy modeling through to the deployment of specific implementation technologies and paradigms, and involve a wide (and ever-growing) range of methodologies, tools, and technologies. They also cover a broad spectrum of vertical domains, industry segments, government and public services, from electronic and mobile commerce to real-time applications for extended enterprises and virtual communities.
This workshop intentionally seeks scientists, engineers, educators, industry people, policy makers, decision makers, and others who have insight, vision, and understanding of the big challenges in SOKMBI. This event also aims at helping in communicating and disseminating relevant recent research across disciplines, cultures, and communities. Topics include but not limited to:
Principles, theories, and challenges of SOKMBI
Strategies, modeling, and requirements engineering for SOKMBI
Architectures, implementations, and deployment of SOKMBI
Cultural and economic issues in SOKMBI
Knowledge and learning for emerging services and service innovations
Inter- and Intra enterprise knowledge integration and engineering
Processes management and service outsourcing issues
Knowledge-based decision models and decision support systems for service provision
Web services and semantic support for knowledge, learning, and BI
Agent based technologies and logic for service knowledge and learning
Virtual organizations and communities for SOKMBI
Trust, reputation, security, risk, and privacy issues
Service marketing, data mining, and relationship management
Machine learning and cybernetics for service provision and management
Automatic and semi-automatic services contract generation and management
Platforms for on-demand and mobile SOKMBI
Cloud computing and utility computing for SOKMBI
Solutions for small-to-medium enterprises (e.g., SaaS)
Customer behavior analysis and collaborative filtering
Collaborative notion of intelligence
Market/collective intelligence from social media
Social and collaborative tools
Organizational BI and collaborative business
Adoption and diffusion issues
Intangible / intellectual vs tangible assets management
Digital business ecosystems