SDTP 2012 - IEEE 2012 Services Workshop on Service Delivery and Team Performance in a Globalized Environment (SDTP2012)

CALL FOR PAPERS
IEEE 2012 Services Workshop on Service Delivery and Team Performance in a Globalized Environment (SDTP2012)
One day between June 24-29 2012, Hyatt Regency Waikiki Resort and Spa, Honolulu, Hawaii, USA
within IEEE SERVICES 2012
Description
As globalization continues to make our world a more connected and interdependent place, we are coming to see that our choices and actions have far reaching effects technically, financially and even politically. Motivated by the desire to achieve higher profitability, IT services providers have been utilizing global resources for a portion, or entire part, of their project development and application maintenance. To maximize the benefit of globalization, deep analysis of productivity is emerging as a critical problem when considering globalization as a service solution option.
Recently, as we have gained more experience with globalization, some negative aspects of globalization, such as low productivity and satisfaction, have surfaced. In addition to cultural conflicts and language barriers, many other globalization factors also impact team performance, such as under-communication and working time alignment issues due to different vacation seasons and holidays. Global team management, ticket management and global collaboration tools are being developed to improve the efficiency of service delivery in a global environment.
The goal of this workshop is to inspire research in the information service areas of globalization. In this workshop, we invite you to submit original research ideas and results on issues concerning the influence of globalization on IT services development and maintenance.
List of topics
Collaboration Practices and Tools to Enhance the efficiency of Global Collaboration
Identification of Global Factors that impact Productivity of Services Development and Maintenance
Metrics and Measurement for Global Service Development and Maintenance Teams
Analysis of the relationship between Global Team Structure and Team Performance
Risk Management in Global Service Delivery
Workbenches and Platforms for Service Delivery with Global Teams
Utilizing Crowd Sourcing for Global Talent Enablement for Services
Service Level Agreements in a Global Environment
Optimized distribution of work across Global Service Delivery Teams
Important dates
(Workshop chairs can grant extension to individuals under special circumstances provided that the hard deadline for the camera-ready version is respected.)
Full Paper Submission Due Date: March 15, 2012
Decision Notification (Electronic): April 20, 2012
Camera-Ready Copy Due Date & Pre-registration Due: May 1, 2012
Paper submission
Authors are invited to submit full papers (about 8 pages) or short papers (about 4 pages) as per IEEE 8.5 x 11 manuscript guidelines (http://www.computer.org/cspress/instruct.htm). All papers should be in PDF and submitted via at the submission system
First time users need to register with the system first. All the accepted papers by the workshops will be included in the Proceedings of the Seventh IEEE 2012 World Congress on Services (SERVICES 2012) which will be published by IEEE Computer Society.
Workshop chairs
Hong-Linh Truong, Vienna University of Technology, Austria
Nianjun Zhou, IBM Watson Research Center, USA
Program committee (TBD)
Debdoot Mukherjee, India Research Lab (IBM)
Wesley M. Gifford, Watson Research Center (IBM)
Zhixiong Chen, Mercy College, USA
Nianjun Zhou, Watson Research Center (IBM)
Lav R Varshney, Watson Research Center (IBM)
Zhe (Jay) Shan, Manhattan College, School of Business,
Helen Paik, University of New South Wales
Maja Vukovic, Watson Research Center (IBM)
Back to IEEE SERVICES 2012 or the main workshop.
Also refer to the submission page for more detail.