2011 - Team Conflict Management Strategies - Webinar By TrainHR

Overview : This innovative information has been developed over a 20 year span based on best practices of high performing teams and organizations.

Unmanaged conflict is usually the root cause of low productivity. Often, both team members and leaders have the skills needed to manage conflicts constructively. Organizations in the private and public sector are waking up to the fact that teaching employees how to resolve conflicts at the lowest level will have a positive impact on productivity and profit. For continued organizational success a conflict management system that focuses on prevention, management, and early resolution is needed.

In this webinar participants learn what kinds of conflicts are destructive, when to address conflict and how to address conflict in a positive way. The benefit is high-performing teams, reduced costs, and improved quality of work life.

Why you should attend: The ability to manage conflict is an essential element of an effective team. At best, unmanaged conflicts have a negative impact on team productivity and decision making. At worst they can lead to ineffective teams, infighting, loss of team members, sabotage, workplace violence, and formal employee actions. When hidden agendas, uncooperative behavior and unharmonious relationships are present the team suffers and the individuals on the team have less fulfilling quality of life. Most of us are ill equipped to deal with conflict in a positive constructive way which leads to unmanaged conflicts that spin out of control and have a negative impact on individuals and the bottom line. People withdraw, stop participating, get bogged down in gossip, form cliques, withhold information, provide poor customer service, miss deadlines and end up costing the organization lots of money. This webinar teaches how individual conflicts which become team conflicts can be managed, prevented and resolved at the lowest level.

Areas Covered in the Session:

Constructive conflict vs. destructive conflict

How to address individual conflict and team conflict

Symptoms of destructive conflict

The positive response to conflict

The two negative, yet common, responses to conflict

Team rules of engagement

Step by step process for resolving team conflicts

How to reach agreements that last

How to prevent future destructive conflicts

Who Will Benefit:

Senior Management Team

Directors and Administrators

Supervisors

Employment Managers

Training Director

Human Resources staff

General Managers and CEO's

Team Leaders

Team Members