2011 - ITIL V3 Foundation Course

Dear All,rrWe are glad to announce the up coming ITIL V3 Foundation Course by Ms. Liz Gallacher leading to certification from EXIN Accredited Training Provider in Australia.rrSydney: 24 - 26 Aug 2011 and Melbourne: 29 - 31 Aug '11rrThe Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.rrThis entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.rrService Strategy: designing, developing and implementing service management as a strategic asset to align with Business processes.rrService Design: The design and development of service and service management processes.rrService Transition: The building, testing, authorizing, documenting and implementing new and changed services into operation.rrService Operation: The day-to-day support and management of live servicesrrContinual Service Improvement: Creating and maintaining value for customers through monitoring and improving services, processes and technology throughout the lifecycle.rrPlease note: We also conduct In-house trainings (On different subjects) for Organizations across the world and we would be happy to conduct the In-house trainings for your organization as well. (Minimum participants required is 12).To know more, please contact Peter -AT- 03 9016 0205, Opt - 1.rrThanks & Best RegardsrrJasmine HarrisrJasmine.Harris-AT-iCMGworld.com rTel: +61 2 8005 0977