2021 - ACH Exception Processes Workshop

Define the Rules surrounding Stop Payments
Identify the difference in the Rules between a consumer and non-consumer Stop Payment
List tips that will help customer service and frontline staff to ensure they are asking the right questions of the account holder
Outline what an unauthorized transaction is and when to use a Written Statement of Unauthorized Debit (WSUD)
Identify the differences between using Return Reason Code R10 vs. R11 and what that means to the RDFI when returning
Identify training tips for the ODFI to identify the differences between R10 and R11 for Return Entries to the Originator when handling these types of Returns
Review timeframes for Stop Payments and Unauthorized Payments
Illustrate what constitutes an entry to be returned as authorization revoked vs. Stop Payment vs. Unauthorized
Describe through the use of scenarios – the what, when and how of Stop Payments and Returning Unauthorized Entries