EQ skills 2021 - Emotional Intelligence: The three most important EQ skills needed in business today

Most people realize that being emotionally smart helps in business, and there’s no shortage of empirical evidence to suggest that this realization is pretty accurate. The real question is: can people learn to be more emotionally smart?
How is it that some people seem to coast through even the most difficult circumstances with relative ease while others are floored by them? Why is it that some employees almost never have a customer complaint
Recognize the power of small talk for building relationships
Tap into the autobiographical urge of existing and prospective customers
Realize that business flows in the direction of biographical knowledge
Speaker:
Lynne Mackay specializes in the delivery of individual consultations, keynotes, workshops and conferences that enhance a company’s human resource credibility.