2019 - How to Keep HR From Being the Employee Complaint Department

OVERVIEW
It seems that HR has become the place where employees go to vent about every petty slight or departmental squabble. And employees somehow expect HR to instantaneously fix them and smooth over all of their workplace-relationship issues. Certainly, when employees come to HR to lodge legitimate complaints of harassment, discrimination, or retaliation, of course, HR must listen, document and investigate. However, this petty nonsense with employees running to HR about anything and everything—and managers shirking their responsibilities in managing departmental conflicts— is getting out of control.
In this enlightening and informative webinar, internationally recognized speaker, author, and HR consultant, Natalie Ivey, will discuss the eight root causes to the Complaint Department phenomenon. And, she will share very specific organizational and personal strategies to diplomatically push back on issues and problems that HR shouldn’t own.
LEARNING OBJECTIVES
Review the root causes of “The Complaint Department”
Recognize how HR’s involvement in departmental concerns is actually an enabling behavior that is creating the “on-ramp” for foot traffic to HR’s door
Acquire communication tips and techniques to use when handling difficult, conflict-averse employees, and managers
Identify strategies and best practices for managing employee relations’ issues to provide a platform for solutions
Implement a consistent process for handling and documenting employee relations’ issues and HR investigations
WHO WILL BENEFIT?
Employee Relations specialist
Employee Relations manager
Employee Relations director
Labor Relations specialist
Labor Relations manager
Labor Relations director
Human Resources specialist
Human Resources manager
Human Resources director
SPEAKER
Natalie Ivey, MBA, SPHR, SHRM-SCP is President and CEO of Results Performance Consulting, Inc., (Rpchr.com) a company she founded in 2002. Ms. Ivey is an HR consultant, professional speaker, author, and educator within the HR profession. She designs and delivers targeted, results-focused leadership and professional development training programs and works with organizations to address destructive leadership behaviors and organization dysfunction.
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