2019 - Live Webinar on Improve Your Conflict Resolution Skills : The Proven Process for Managing Conflict in the Workplace

OVERVIEW
Did you know that managers spend a whopping 25% of their time resolving workplace conflicts ?
Conflict will inevitably surface when people work together, because it’s a natural part of relationships. But the most frequent response to conflict is avoidance. In a survey of four thousand CEOs and other senior leaders, over 90% said they feel uncomfortable managing conflict in the workplace.
WHY SHOULD YOU ATTEND
• Avoid common mistakes that leaders make while managing conflict in the workplace.
• Learn how workplace conflict begins, and how to pinpoint what triggered a conflict.
• Use the 5-step method to resolving conflicts effectively.
• Know your conflict resolution style and how to improve it.
• Help employees understand the importance of resolving conflict in a timely manner.
• Deliver productive feedback to help your people improve their performance.
• Learn what to do if the other person gets defensive in a conflict.
AREAS COVERED
• Learn conflict resolution skills and know why resolution is so important
o The definition of conflict and why it’s important
o The benefits of effectively managing conflict in the workplace
o Features of poorly handled conflict
• Identify which of the 5 conflict management styles you utilize most
o Accommodating: “It would be my pleasure”
o Avoiding: “I’ll think about it tomorrow”
o Collaborating: “Two heads are better than one!”
o Competing: “My way or the highway”
o Compromising: “Let’s make a deal!”
• Learn to identify the roots of conflict
o The sources of workplace conflict
o Phrases and behaviors that show conflict is happening and reveal what triggered it
LEARNING OBJECTIVES
Learn the nuts and bolts of managing conflict in the workplace in this transformative, career-changing webinar with America’s top coaching expert, Joel Garfinkle. Garfinkle will show you the most important area that leaders should focus on to ensure their continued success — conflict management techniques in the workplace.
He will share tips, tricks, and techniques for effectively handling conflict in the workplace, and explain the most common pitfalls and mistakes leaders make (and you should avoid) when trying to resolve these situations.
WHO WILL BENEFIT
• CEOs, CFOs, COOs, CTOs
• Senior Vice Presidents
• Vice Presidents
• Regional Managers
• Managers and Supervisors
• Newly Promoted Managers
• High-Potential Employees
• Executive Directors
• Managing Directors
• HR Managers
• Team Leaders
Use Promo Code MKT10N and get flat 10% discount on all purchases
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