2019 - Transforming HR Through Six Sigma: Adopting a New Way of Thinking About Human Resources

OVERVIEW
One of the major complaints levied against Human Resources is the amount of time it takes to process paperwork, conduct internal investigations or respond to inquiries. In the business world, these delays would be considered defects and strategies would be adopted to reduce these defects and provide a more efficient process.
WHY SHOULD YOU ATTEND
Over the last few decades, Six Sigma in human resources management has emerged as the industry standard along with Lean Management techniques to tackle these and other issues (defects) facing Human Resources. This training provides opportunities through interactive online discussions to explore and establish best practices and answer real-life issues during the Q&A segment of the training.
This lean six sigma training is to help participants understand HR excellence through the use of Six Sigma processes and approaches. We live in a world of intense competition and organizations that can reduce waste and maximize their quality, efficiency, and rate of continuous improvement will attract and retain better employees and sustainable results which adds to the bottom line.
Goals:
• Participants will be able to define what is meant by Six Sigma and how it can be applied to the HR process in a short amount of time.
• Participants will be able to understand the six sigma basic concepts, identify areas of defects in their HR processes and implement the five major components of Six Sigma in HR and understand why HR professionals should adopt these strategies.
• Participants will be able to leave with a template and complete an actual Six Sigma project as part of their competencies in establishing, implementing, and evaluating a Six Sigma project.
Requirements:
In order for participants to excel, they should have some basic knowledge of computer applications such as Excel and be able to commit to completing a Six Sigma Project.
AREAS COVERED
What is Six Sigma?
Six Sigma began in the mid-1980s at Motorola in response to the needs of a sale force faced with increasing customer dissatisfaction and competitive pressures. To address these issues, Motorola developed a set of formulas and tools to identify and measure performance based on your customer's inputs in order to increase efficiency. The phases of the Six Sigma Road Map are:
• Define Phase: selecting high impact problem areas and understanding which metric(s) will lead to success.
• Measure Phase: document current process, validate its measurements and assess baseline performance.
• Analyze Phase: look at key causes behind metric or CTQ (Critical to Quality) using tools to conduct objective experiments to id or confirm key causes.
• Improve Phrase: a deeper look at key causes with intent to control or eliminate cause to increase or control performance.
• Control Phase: sustaining the changes or improvements made with assured lasting results by implementing checks and balances to the system.
Managers and business leaders with concerns about costs, timeliness, and quality of results will benefit from the Six Sigma approach. When participants complete the training course, they will understand the six sigma basic concepts, will be ready to start a basic Six Sigma project and know how to use the tools to gather data, how to interpret the data and sustain efficiency in their process of 70 percent or better.
LEARNING OBJECTIVES
When participants complete this lean six sigma training, they will be ready to start a basic Six Sigma project and know how to use the tools to gather data, how to interpret the data and sustain efficiency in their process of 70 percent or better.
• Participants will be able to define what is meant by Six Sigma and how it can be applied to the HR process in a short amount of time.
• Participants will be able to implement the five major components of Six Sigma in HR and understand why HR professionals should adopt these strategies.
• Participants will be able to leave with a template to use and three real-life case studies to review in establishing, implementing, modifying, and evaluating a Six Sigma strategy.
• Participants will be able to identify areas of defects in their HR processes and implement the five major components of Six Sigma and understand why HR professionals should adopt these strategies.
WHO WILL BENEFIT
This training will benefit supervisors, managers, executives, and those with Human Resources responsibilities.
By addressing three major challenges facing Human Resources:
• Being viewed as a business partner vs. a support member of the team;
• Move from reactionary in nature (fill positions, deal with employee grievances and complaints) to providing proactive strategies and insight into the total management and decision making of the institution; and
• Respond to inquiries faster and reduce decision-making time by using a scientific approach to measure and evaluate outcomes
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