2019 - Constructive Confrontation : The Key to Resolving Differences and Maintaining Positive Relationships

OVERVIEW
Developed by renowned trainer and speaker, Larry Johnson, this is a no-nonsense presentation that will help you develop the right conflict management skills so that results are achieved and relationships are left unbroken.
WHY SHOULD YOU ATTEND
Disagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at solutions. Unfortunately, many people do not have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard that they offend the other person and the discussion escalates into a battle of wills or a clash of personalities.
Learning what is constructive confrontation will give you a roadmap to follow as you differ with those with whom you work, even your boss, or your spouse. This is a roadmap that will lead to better results and improved relationships.
AREAS COVERED
• A self assessment tool for gauging your attraction/avoidance to conflict
• A three-step tool for judging what can be changed and what can’t be changed
• A seven step roadmap for conducting a successful constructive confrontation
• A customizable strategy template for engagement with those with whom you don’t see eye-to-eye
LEARNING OBJECTIVES
• Resolving differences with customers, co-workers and even your boss and still maintaining positive relationships with them.
• The art of constructive confrontation and use of focused listening to consider the other person’s point of view.
• Keeping disagreements from escalating into arguments.
• Avoiding defensiveness when you are confronted.
• Constructive confrontation in the workplace and using a three-step model to identify which issues are worth confronting
• Negotiating solutions to differences of opinion without giving in or giving out.
• Winning a fair hearing for your point of view by giving them a fair hearing.
• Focusing on problems and solutions, not on blaming others.
• Keeping your cool when the discussion gets heated.
WHO WILL BENEFIT
Everyone, from the CEO to the first-line worker as this is a program best implemented when everyone is on board.
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