CHiMiT 2011 - ACM Symposium on Computer-Human Interaction for Management of Information Technology (CHIMIT 11)

ACM Symposium on Computer-Human Interaction for Management of Information Technology (CHIMIT 11)
December 4, 2011 -- Boston, MA, USA
Web site: chimit.acm.org

TIMETABLE
Paper submissions due: May 29th, 2011
Paper submission notifications: July 29, 2011
Posters and Presentations of Previously Published Work submissions due: September 8, 2011
Posters and Presentations of Previously Published Work submissions notifications: September 16, 2011
Camera-ready papers due: September 16, 2011

OVERVIEW
Information Technology (IT) is central to modern life. From our homes to our largest enterprises, we are surrounded by software and hardware systems that support our work and personal lives: wireless access points, network routers, firewalls, virus scanners, databases, web servers, storage and backup systems, etc. These systems exist to allow us to work, communicate, and provide value to society in general by supporting us as we manage inventory, interact with friends or customers, or sell products through websites. Yet all too often, managing the underlying IT infrastructure takes time and resources away from the real work at hand. The size and complexity of modern infrastructures is increasing rapidly, and successful systems management involves a complex blend of technical and human issues. We are now at a turning point where further advances in technology, business efficiency and growth require fundamentally new approaches to IT system design, management, and services.

The CHIMIT symposium has been held annually since 2007 and it provides a unique opportunity for researchers and practitioners to meet and share issues, solutions, and research in this area. It is intended to foster collaboration between researchers in fields such as human-computer interaction, human factors, and management and service sciences, and practitioners in the management of large IT systems.

We designed the symposium program to include one day of technical presentations and papers, followed by a one-day workshop in conjunction with the LISA 2011 conference. This will provide an opportunity for in-depth discussions with highly experienced system administrators.

TOPICS
Submission topics include, but are not limited to:
- User studies of IT infrastructure management in context, exposing user needs,

pain points, work practices, and examples of both successful and unsuccessful work.
- Design approaches to bring about improved, human-centered IT systems.
- Experience reports by practitioners and researchers.
- Case studies on specific aspects of IT management.
- Experimental studies on the usage of new or existing IT systems.
- Tools and techniques for improved administration, e.g., visualizations of system

behavior, or collaborative interfaces.
- Automation approaches to reduce administration workload or improve productivity.
- Computer supported cooperative work -- how do those who manage an organization's IT

interact with the users they support, their technical community, and other stakeholders?
- Organizational knowledge -- how can shared knowledge improve IT management.
- Processes and practices -- examples of best practices and improved processes in IT

management.
- New technologies -- how will the changing technological landscape (e.g., cloud computing,

pervasive mobile devices, etc.) affect IT management?
- IT beyond the enterprise -- what are the implications now that we're doing backups,

network configuration, etc. in the home?

ORGANIZING COMMITTEE
General Co-Chair -- Adam Moskowitz, USA
General Co-Chair -- Kirstie Hawkey, Dalhousie University, Canada
Publicity Chair -- Eser Kandogen, IBM Research, Almaden, USA
Web Chair -- David N. Blank-Edelman, Northeastern University, USA
Treasure & Registrations Chair -- Eben Haber, IBM Research, Almaden, USA
Publications Chair -- Eser Kandogen, IBM Research, Almaden, USA
Past chair and advisor, workshop chair -- Nicole Forsgren Velasquez, Pepperdine University, USA

PROGRAM COMMITTEE
Konstantin Beznosov (Program Co-Chair), University of British Columbia, Canada
Paul Anderson (Program Co-Chair), University of Edinburgh, UK
John Bailey -- CA Technologies, USA
Robert Biddle -- Carleton University, USA
David N. Blank-Edelman -- Northeastern University, USA
Jeffrey A. Calcaterra -- IBM and University of North Carolina, USA
Alva Couch -- Tufts University, USA
Thomas Delaet -- KU Leuven, Belgium
Andrew Farrell -- Cloud and Security Lab, HP Labs, Bristol, UK
AEleen Frisch -- Exponential Consulting, USA
Eben M. Haber -- IBM Research, Almaden, USA
Geoff Halprin -- Telstra, Australia
Kirstie Hawkey -- Dalhousie University, Canada
Tom Limoncelli -- Google Inc., USA
Wendy Lucas -- Bentley University, USA
Rob Procter -- Manchester eResearch Centre, UK
Nahid Shamehri -- Linkoping University, Sweden
Eno Thereska -- Microsoft Research Ltd., Cambridge, UK