ITSMS 2012 - 2nd International Workshop on IT Service Management and its Support - ITSM '12

IT service management represents systematic approaches to the operations and maintenance of IT applications and IT infrastructure. The awareness of the importance of IT service management for the success of organizational IT projects and initiatives increases continuously in industry and research. The purpose of this workshop is to bring together researchers and practitioners in the field of IT service management. In particular, we want to discuss IT service management from a computer scientist and data expert viewpoint. We want to foster an interdisciplinary discussion of gaps, tensions and mutual dependencies between approaches from the disciplines of quality management, information systems, software engineering and computer science. Contributions that propose innovative methods, tools and technologies that support IT service management are highly welcome. Also, we are highly interested in contributions that report on experiences in IT service management projects and initiatives.

Relevant topics for submissions include, but are not limited to:

ITIL, COBIT, ISO 20000, ISO 27000, ISO 9000
Configuration Management Databases, IT Asset Management Systems
Ticket Systems, Incident and Problem Management Tools
Integrated Service Management Platforms
Software Engineering Lifecycle Management
System Landscape Management, Enterprise Application Architecture
SOA Governance, SaaS, Cloud Computing

PC Committee

Colin Atkinson, University of Mannheim, Germany
Dagmar Auer, Software Competence Center Hagenberg, Austria,
Behzad Bordbar, University of Birmingham, UK
Dirk Draheim, University of Innsbruck, Austria (PC Co-Chair)
Robert Franz, University of Applied Sciences Brandenburg, Germany
Daniel Jabornig, FAW GmbH, Austria (PC Co-Chair)
Werner Leithner, COGNOR Stahlhandel, Austria
Peter Mirski, MCI Management Center Innsbruck, Austria
Sinisa Neskovic, University of Belgrade, Yugoslavia
Rauno Pirinen, Laurea University Helsinki, Finnland
Peter Regner, Johannes-Kepler University Linz (PC Co-Chair), Austria
Marcin Sikorski, Technical University Gdansk, Poland
Il-Yeol Song, Drexel University, USA
Giancarlo Succi, Free University Bozen, Italy
Thomas Wiesinger, COGNOR Stahlhandel, Austria
Bernhard Thalheim, University of Kiel, Germany