2018 - Online Webinar on Stressed Out: How to Handle Conflict, Difficult People and Challenging Situations – Training Doyens

OVERVIEW
No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient. Join our upcoming webinar to learn how to handle conflicts and difficult people through better leadership skills.
Key points to be covered in the webinar:
• Identify the top six causes of conflict and which one produces the most problems
• Understand the iceberg concept of conflict – what’s above and below the water line
• Define five conflict management styles and match each style to different conflict situations
LEARNING OBJECTIVES
The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes. If managed improperly, businesses’ productivity, operational effectiveness, and morale take a major hit. On the other hand, when channeled through the right tools and expertise, conflict can lead to a better understanding of others, improved solutions to problems or challenges, and major innovation.
WHO WILL BENEFIT
CEO’s, COO’s, VP of Human Reso
SPEAKER
Marcia Zidle is a board certified executive coach, business management consultant and keynote speaker, who helps organizations to leverage their leadership and human capital assets.
For more detail please click on this below link:
https://bit.ly/2N2fh4D
Email: support-AT-trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882