2018 - Powerful Pain Management Strategies: Communication Tools to Successfully Assess Pain and Dramatically Increase Patient Satisfaction

Training Options Duration: 60 Minutes
Tuesday, October 30, 2018 | 10:00 AM PDT | 01:00 PM EDT
Overview: This session will provide specific and easy to implement strategies to help ALL
clinicians, not just pain management specialists. Pain management is more than "passing meds."
This session is not about different types of pain medications. Rather, it is about building a
relationship with the patient and together finding the best method of managing pain.
At times, healthcare professionals cannot completely remove all pain. However, even patients
experiencing some pain (that is tolerable) can still give high patient satisfaction scores.
Pain management is much more than managing the pain; it is also about managing the perceptions.
Choosing the right words is as important as choosing the right medications.
Why should you Attend: The inability to clearly understand all facets of pain management could
lead to disaster on many levels. Improper communication about pain could lead to patient
mismanagement and devastating consequences, including serious medical issues and death.
Healthcare organizations run the risk of legal and financial issues. Through gaining patient
trust and using proper educational tools, pain management can be achieved leading to
dramatically enhanced compliance.
The Centers for Medicare and Medicaid Services pain-related HCAHPS questions now focus
COMMUNICATION about pain. For example, one question is, "During this hospital stay, how often
did hospital staff talk with you about how much pain you had?" Patients given appropriate pain
medications still may give low patient satisfaction scores because healthcare professionals did
not effectively communicate. This session will provide the tools you need to communicate
effectively. This session offers strategies for BOTH hospitalized and non-hospitalized patients
who are dealing with pain management issues.
Through this content-rich and high-energy session you will learn how to communicate with
patients about their pain while simultaneously dramatically improving the patient experience.
Areas Covered in the Session:
Surefire methods of communicating with inpatients experiencing acute pain and outpatients
experiencing chronic pain
An effective three-step process to assess, plan and manage a patient's pain. The process can be
easily implemented to improve compliance
How to avoid patients from becoming angry and frustrated regarding their pain management. (Once
a patient's situation escalates to this level of emotional intensity, it will very difficult to
change their perceptions; prevention is the key!)
The commonly used "1-10 pain scale" is not enough; this session focuses on a more detailed, yet
simple to administer method
Communicating with patients about non-pharmaceutical methods of pain management. Also, the
session will cover how to effectively discuss blending the two types of management to increase
compliance
Who Will Benefit:
Pain Management Specialists
Hospital Administrators (including Medical Directors, Risk Management Professionals and Patient
Experiences Officers)
Medical Office Practice Managers
Quality Control Professionals
Legal Representatives of Healthcare Organizations
Nursing Directors
Physicians
Any Administrative or Clinical Professional with Direct Patient Contact
Speaker Profile
Edward Leigh , MA, is the Founder & Director of The Center for Healthcare Communication. He is
a national expert on raising patient satisfaction scores. he focuses on creating high-
performing healthcare environments, primarily focusing on effective communication between
colleagues and with patients. He presents high-energy and informative programs for hospitals,
medical practices, healthcare associations, long-term care facilities, government organizations
and universities.
Price - $139
Contact Info:
Netzealous LLC - MentorHealth
Phone No: 1-800-385-1607
Fax: 302-288-6884
Email: support-AT-mentorhealth.com
Website: http://www.mentorhealth.com/
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