2018 - You Don’t Get a Second Chance to Make a First Impression

OVERVIEW
Employers spend millions of dollars on advertising, training, and customer service, yet a lack of professionalism and etiquette by their employees can sabotage all of that. In addition, our own lack of professionalism may sometimes cause us to lose out on great connections or even promotions or other opportunities at work. This live webinar will demonstrate how we expose our own weaknesses when we fail to use proper etiquette. However, rather than merely sharing a long list of rules to memorize, this webinar teaches how the use of good etiquette and respect for others and yourself can be a true game changer for you or your team. Participants will learn aboutmaking a great first impression, how to engage appropriate communication skills that convey courtesy and respect for teammates and customers, and more, through nuggets of wisdom interspersed with humorous true stories.
WHY SHOULD YOU ATTEND
Most of us hate making mistakes, but yet mistakes happen to every one of us. After attending this live webinar you will be able to implementbasic workplace etiquette that will enable you to be remembered by your work, not your faux pas (if and when they do occur!). The tips included in this webinar will also help you understand how to make that positive and professional first impression initially!
In addition, implementing professional written and oral business communication is vital to generating personal and professional opportunities and this webinar will walk you through the rules of it.
Finally, after attending this webinar, you will be able to recognize how implementing professional etiquette now can alter your career in a significant way down the road.
AREAS COVERED
First impressions can shape all of our future interactions with someone. Learning how to professionally greet others is one key that will be discussed. In addition, professional attire in the workplace has an impact on how others view you. Thirdly, while networking is challenging for many, a few key tips can help make the experience more comfortable.
Another topic that will be covered is how your communication is a vital piece of the image you present to others. Following the rules of cell phone and telephone communication leads to efficient and effective engagement, and utilizing email appropriately can both protect and promote you as a professional.
Finally, it is possible to overcome a bad first impression at workas long as you respond confidently and positively, express appreciation, and apologize for mistakes as appropriate. Changing another’s first impression of you may be challenging, but it is possible.
LEARNING OBJECTIVES
While it is difficult, it is not impossible to overcome a bad first impression. In this webinar session, participants will learn tips that can help hone their professional skills so that their first impressions on others reflect more positively. They will also learn how to overcome a faux pas when necessary.
WHO WILL BENEFIT
Anyone who wants to improve the way others view them or who desires to hone their professional skills.
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