2018 - Root Cause Analysis (RCA) in the Laboratory - Addressing Non-Conformances

Learning Objectives:
Learn to determine the Root Cause origin of a problem. You will learn a specific set of steps, with associated tools, to find the primary cause of the problem, so that you can:
Determine what happened
Determine why it happened
Figure out what to do to reduce the likelihood that it will happen again
RCA assumes that systems and events are interrelated. An action in one area triggers an action in another, and another, and so on. By tracing back these actions, you can discover where the problem started and how it grew into the symptom you're now facing.
Areas Covered in the Webinar:
Defining the Problem
Examining the Data
Identifying Possible Causal Factors
Identifying the Root Cause(s)
Taking Corrective Action
Verifying the effectiveness of the corrective action