2018 - Manager’s Guide to Driving their Team to Higher Quality & Better Service

OVERVIEW
The purpose of this essential leadership skill webinar is to help leaders of teams to improve the level of service they provide by 500% or more.
When employees work together for a common purpose, there is nothing that they cannot accomplish. Yet 80% of a manager’s time is spent dealing with employees who are not service minded or giving 100%.
If you, as a leader, want to spend more time helping customers or dealing with strategic issues, then you need to learn how to get the RIGHT people in the RIGHT place at the RIGHT time.
This program was developed for the culture shapers of smaller organizations. These internal leaders carry the responsibility to set the “tone at the top” for service, interdependence, and cooperation.
This material has been road tested and is highly rated. This topic is our most requested essential skills webinar.
WHY SHOULD YOU ATTEND
How does management view your team: as a core function or a necessary evil?
A department can be either. The fate and perception of your team is entirely under your control. If you team is not perceived as adding value, the work you do now will likely be outsourced and your job marginalized.
You will discover, in this leading-edge session, what it takes to manage your function so that your efforts are perceived as invaluable. Since your team is in the business of service, you must provide it the RIGHT way.
The RIGHT balance in everything is critical to your team’s success and ultimately yours.
AREAS COVERED
Major Topics Covered
• Ways that a team is only as strong as its weakest link.
• Why the leader is only as effective as his/her team.
• The RIGHT Principle.
• The true meaning of excellent service to all customers.
• Engaged employees and how to kindle that fire.
LEARNING OBJECTIVES
In this leading-edge webcast, you gain an understanding about what it takes to manage your function, so the team’s efforts are perceived as invaluable.
Participants will leave with a clear understanding of the proper (RIGHT) methods for getting the best out of their employees.
WHO WILL BENEFIT
Any executive or leader who is responsible for building a corporate culture that fosters service, productivity, and teamwork. Those responsible include:
• CEOs and COOs
• Senior managers
• Supervisors, Leads, Team Leaders
• Members of a Board of Directors
• Business owners
• Directors and senior managers of a not-for-profit or NGO
• Business professionals
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