2018 - Teaching Your Staff to Ask BSA Questions

OVERVIEW
During this webinar we will discuss what questions to ask, the specific KYC/CDD questions, the general customer update questions, and most importantly, the questions related to suspicious activity. When this webinar is over, you will understand what information is available, how you should analyze the information, what your regulators expect from you institution, and some of the dangers of not fully complying with KYC/CDD information gathering requirements. You will be able to apply what you have learned during this webinar to you job function immediately upon returning to work after the seminar.
WHY SHOULD YOU ATTEND
The frontline staff of any financial institution is the first line of defense for BSA compliance. Therefore, an ill-trained frontline staff could lead to the collapse of an institution or the imposing of enforcement actions from the regulators. A strong and well-educated frontline staff will help develop a strong back office BSA department for your institution. Often, the frontline staff does not know why they are asking BSA questions or what the focus of BSA truly is. This webinar will not only give your frontline staff viable scenarios and ways to respond during the customer question and answer process, but this training will also explain why your staff are asking the questions in the first place. Another valuable section of this webinar will teach the frontline staff when questions need to be asked. Most staff are familiar with how and why they ask questions related to CTRs and the Monetary Instrument Log, but they need to be able to look at a customer’s account history so as to understand how to ask questions related to the SAR process.
AREAS COVERED
We will coverthe responsibilities of frontline staff, customer service vs. bank preservation, updating customer information, CTR, SAR, and Monetary Instrument Log scenarios and questions, building a strong relationship between the frontline staff and back office staff, and developing a culture of compliance in the frontline staff. We will also address, what customer information to gather, how to gather the information, why gathering the information is important, and how your financial institution can use the information.
LEARNING OBJECTIVES
This webinar should provide you with a clear understanding of how, why, and when your front line staff should ask your customers KYC/CDD questions, and the importance of the front line staff working well with the back office staff.
WHO WILL BENEFIT
The following employees will benefit from the webinar, frontline bank staff, on-boarding staff, customer relations staff, back office staff, BSA/AML Officers, Compliance Officers, and suspicious activity investigators and analysts
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