BPMS 2018 - 11th Workshop on Social and Human Aspects of Business Process Management (BPMS2’18)

The involvement of human aspects into Business Process Management takes place both on a social and individual level. Social software is a new paradigm that is spreading quickly in society, organizations and economics. Enterprises use social software to improve their business processes and create new business models. Social software is used both in internal and external business processes. Using social software, the communication with the customer is increasingly bi-directional. E.g. companies integrate customers into product development to capture ideas for new products and features. Social software also creates new possibilities to enhance internal business processes by improving the exchange of knowledge and information, to speed up decisions, etc.into Business Process Management takes place both on a social and individual level. Social software is a new paradigm that is spreading quickly in society, organizations and economics. Enterprises use social software to improve their business processes and create new business models. Social software is used both in internal and external business processes. Using social software, the communication with the customer is increasingly bi-directional. E.g. companies integrate customers into product development to capture ideas for new products and features. Social software also creates new possibilities to enhance internal business processes by improving the exchange of knowledge and information, to speed up decisions, etc.companies integrate customers into product development to capture ideas for new products and features. Social software also creates new possibilities to enhance internal business processes by improving the exchange of knowledge and information, to speed up decisions, etc.
In parallel to the fact that more and more enterprises are using business process management also the individual is involved in a multitude of business processes. This creates a number of new challenges. Individuals have to cope with multiple process contexts and thus have to administer data appropriately. Furthermore, individuals have to integrate the external business processes into their own work environment or even to couple several external business processes. Human aspects of business process management relate to the individual who creates a process model, to the communication among people, during and after the process execution, and to the social process of collaborative modelling. Human aspects also relate to the interaction / collaboration / coordination / cooperation that should be implemented in the business process or to specific human-related aspects of the business process itself and their representations in models.
Up to now, the interaction of social and human aspects with business processes has not been investigated in depth. Therefore, the objective of the workshop is to explore how social software interacts with business process management, how business process management has to change to comply with weak ties, social production, egalitarianism and mutual service, and how business processes may profit from these principles.