2018 - Why Reputation Monitoring is Key to a strong Know Your Customer (KYC) program

OVERVIEW
A high number of complaints may suggest your business customer is engaging in Unfair, Deceptive or Abusive Acts and Practices (UDAAP). Harmful businesses don’t disclose a poor or declining reputation, yet this can signal that your business customer is engaged in anti-consumer behaviour. The Consumer Financial Protection Bureau (CFPB) is currently very focused on UDAAP, and is even targeting organizations that are not officially regulated by them. In addition, the Panama Papers leak is a recent example demonstrating how adverse media monitoring is an important tool to alert you about business customers that may be engaged in activities that don’t align to your risk profile.
WHY SHOULD YOU ATTEND
Learn about regulations and guidance surrounding monitoring the complaints against the business customers financial institutions and payment processors serve and how the CFPB is managing through consent orders.
Realize the value of checking your business customers and the principals for various complaints and adverse media
Learn best practices for taking a holistic approach to reputation monitoring to strengthen your KYC program.
AREAS COVERED
• Unfair, Deceptive or Abusive Acts and Practices (UDAAP)
• Consumer Financial Protection Bureau (CFPB) Overview
• Enforcement through Consent Orders
• Spotlight on consumer complaints
• Negative News
• Regulations and Guidance
• Reputation Monitoring best practices
LEARNING OBJECTIVES
Learn why it is critical to examine the reputation (complaints and negative news) of your customers (and their customers) to avoid damage to your institution.
WHO WILL BENEFIT
Financial institutions, payment processors, alternative payment providers – risk and compliance managers
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