2018 - Effective Listening: Key Skills for Managers and HR Professionals

OVERVIEW
Listening skills are critical for success in any management or HR job, as well as for any employees who want to be viewed as effective leaders in the workplace.
Managers typically spend more time listening than any other workplace behavior, and the same is true for HR professionals. Why is listening so important for managers and HR practitioners? Simply put, because employees want, expect and need to be heard.
Regardless of how well you perform the other aspects of your supervisory or HR position, employees aren’t likely to see you as effective if they don't believe that you really listen to their concerns and needs.
The good news is that effective listening is a communication skillthat anyone can learn and improve with training and practice.
WHY SHOULD YOU ATTEND
Whether you are already in a managerial, HR or other leadership role or you aspire to be in one someday, learning how to listen effectively is an important key to your success. Learning how to improve you listening skills can help you grow and gain appreciation.
AREAS COVERED
Key reasons for poor listening skills &habits
How the listening process works, step-by-step
4 types of listening that managers/leadersmust master
Practical strategies to improve listening skills
10 general guidelines for effective listening
LEARNING OBJECTIVES
Develop essential listening skill which is must if you are a manager, HR professional or a leader. Listening and understanding the needs and ideas of your co-workers could help you greatly to become more efficient.
WHO WILL BENEFIT
HR professionals
Employee relations professionals
Supervisors
Team leaders
Managers
Career-focused professionals
Business owners
Corporate communications professionals
SPEAKER
Mary Gormandy White, M.A., SHRM-SCP, SPHR is managing director of MTI Business Solutions, a leading corporate training/talent development firm working with clients throughout the U.S. She specializes in training, assessment and consulting services focused on building better workplaces through developing skills related to HR, management, leadership, workplace relationships, communication, team building, conflict management, employee selection and more.
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