2018 - Strategies and Steps to Manage Difficult People

OVERVIEW
Difficult people are everywhere
Their numbers are small but their impact is large
Habitual behavior that affects most of the people with who they come in contact
Frustrate and demoralize Loss of productivity and absenteeism
Companies lose customers or clients
WHY SHOULD YOU ATTEND
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
AREAS COVERED
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
Analyze your reaction – what do you have control over
What makes it difficult for you?
What is the problem from your perspective?
Strategies and steps to manage and handle the situation
Business communication and styles
Learn how to identify a difficult boss
Common Mistakes people make with difficult bosses
Ways to be Manage the difficult boss
LEARNING OBJECTIVES
Steps to handle the different types of difficult people
Identify the different types of difficult people
WHO WILL BENEFIT
Leaders,
managers,
individual contributors,
high potentials,
baby boomers
HR Managers
Supervisors
Senior Management
Sales and Marketing
Leadership
Employee Relationship Manager
Staffing Manager
SPEAKER
Valerie Pelan provides her clients a strategic and global perspective that combines her business experience with a current view of the competitive environment. As President of Integrated Focus, she provides executive coaching on leadership areas such as executive presence, career transitioning and leading change. Her breadth of experience as a business advisor spans Fortune 100 companies, government agencies and non-profit Boards. Some of her recent clients are Hyatt, Novation, AAFES, PepsiCo, AT&T, Bureau of Labor Statistics, Perot Museum, and UTD Executive MBA program.
Valerie was featured in Jan. 2009 Dallas Business Journal: “Two Minutes with Leadership Guru”. Her clients agree she provides a strategic perspective on leadership that improves a person’s performance and positively impacts their career and business results.
Valerie’s 20+ years of leadership experience includes strategic organizational areas: product management, competitive and financial analysis, regulatory affairs and new service implementation. This breadth of business acumen enriches her executive leadership development and consulting processes. Her clients like her thought provoking and purposeful solutions to their current business challenges.
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Email: support-AT-trainingdoyens.com
Toll Free:+1-888-300-8494
Tel: +1-720-996-1616
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PRICE :$159