2018 - Strategies and Steps to Manage Difficult People

OVERVIEW
Difficult people are everywhere
• Their numbers are small but their impact is large
• Habitual behavior that affects most of the people with who they come in contact
• Frustrate and demoralize Loss of productivity and absenteeism
• Companies lose customers or clients
WHY SHOULD YOU ATTEND
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
AREAS COVERED
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
• Analyze your reaction – what do you have control over
• What makes it difficult for you?
• What is the problem from your perspective?
• Strategies and steps to manage and handle the situation
• Business communication and styles
• Learn how to identify a difficult boss
• Common Mistakes people make with difficult bosses
• Ways to be Manage the difficult boss
WHO WILL BENEFIT
• Leaders,
• managers,
• individual contributors,
• high potentials,
• baby boomers
• HR Managers
• Supervisors
• Senior Management
• Sales and Marketing
• Leadership
• Employee Relationship Manager
• Staffing Manager
LEARNING OBJECTIVES
• Steps to handle the different types of difficult people
• Identify the different types of difficult people
For more detail please click on this below link:
https://goo.gl/EnBhpV
Email: support-AT-trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882