WCM 2018 - Warranty Chain Management Conference 2018

Come and share your knowledge and experience with, and learn from, a diverse cross-company and cross-industry community of Warranty Professionals and Business Executives in this annual forum.
Papers are sought that provide a case-study perspective of how effective warranty and service contract management has helped companies and organizations develop their competitive edge, manage risk and increase cost savings; for example, the introduction of new processes and procedures, the implications of customer and supplier relationships, economies and efficiencies of scale, risk analysis methodologies and many other strategic business considerations.
Presenters and papers are invited, but not limited to, the following subjects:
Warranty Chain Management / A Holistic View to Cost Savings / Risk Management
Cost Reduction Success Stories
Strategy and Management
Warranty as a Competitive Advantage
Warranty Policy
Outsourcing
Service Contract Management
Extended Warranties
Warranty Accrual and Accrual management
Differences in Accounting Treatments (implications for accruals and benchmarking)
Legal Aspects of Warranty
Warranty Metrics and Benchmarking
Warranty Data Management, Mining and Analysis
Warranty Tools and Processes
Supplier Warranty Cost Recovery
Customer Experience of Warranty
Design for Warranty (Quality, Reliability, Supportability, Usability, Customer Self-Repair, etc)
Call Center Management to Reduce Warranty Costs
Warranty and Operations Management
Warranty/Service Contract Auditing
Warranty Fraud
Warranty Training