2017 - Strategy and Steps to Manage Difficult People

Key Take Away
This webinar will help you to identify the different types of difficult people in a business environment and provide steps to handle these different types of difficult people.
Overview
When people encounter a difficult person they think they have done something to provoke the person or did something wrong, that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive.
Why Should You Attend
Difficult people are everywhere
• Their numbers are small but their impact is large
• Habitual behavior that affects most of the people with who they come in contact
• Frustrate and demoralize Loss of productivity and absenteeism
• Companies lose customers or clients
Areas Covered In This Webinar
What do you do when you encounter a difficult person?
The webinar gives you action steps and processes that work
• Analyze your reaction – what do you have control over
• What makes it difficult for you?
• What is the problem from your perspective?
• Strategies and steps to manage and handle the situation
Learning Objectives
• Business communication and styles
• Learn how to identify a difficult boss
• Common mistakes people make with difficult bosses
• Ways to manage the difficult boss
Who Will Benefit
• HR Managers
• Supervisors
• Senior Management
• Sales and Marketing Professionals
• Leadership Team
• Employee Relationship Managers
• Staffing Managers
• All levels of business people
For more detail please click on this below link:
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