2017 - Measure the Cause Not the Effect of Process Variation

Process Reliability Modeling (PRM) examines organizations transactional, reliability engineering training or manufacturing processes to determine the likelihood of passing work through each process with errors resulting in costly rework and customer disaffection.
Reliability training courses of every process is accomplished by interviewing all employees by process throughout the organization. Qualitative information gained from interviews is analyzed using Cause and Effect Diagrams.
From Cause and Effect Diagrams significant issues are identified and surveys created to collect quantitative data to determine probability of passing work through each process without rework.
PRM is a very sensitive measurement tool to analyze the entire organization to reduce cost of doing business and increase customer’s satisfaction.