2017 - Risk Based Thinking in and Beyond ISO 9001:2015

ISO 9001:2015's new clause for "actions to address risks and opportunities" is among the biggest revisions to the standard. Risks and opportunities that relate to waste or muda, and also to changes in technology, markets, and distribution channels are however not explicitly covered, and are therefore not explicitly auditable, even under the new standard.
This credit risk mitigation presentation will therefore focus on use of the standard as a servant whose purpose is to promote the organization's competitiveness and profitability, rather than a master whose requirements the organization has to satisfy to get the ISO certificate. ISO 9001 becomes the servant when the organization uses it as a framework to drive continual improvement and to identify risks and opportunities that lie well beyond the scope of the standard.