SSS 2012 - The 5th IEEE International Workshop on Service Science and Systems

Service sector forms a growing portion of world economy, accounting at the moment under 50% and around 70% of the total value adds in the developing and developed countries, respectively. Yet, this sector is still lagging behind other industry sectors, such as manufacturing, in terms of overall productivity. The advent of the Internet shortens the distance between service providers, service suppliers, service consumers which, coupled with the ever-increasing computing power, has become a key driver in brewing a new wave of business and technical models, promising to boost the
productivity in the service sector.
A full End-to-End (E2E) service cycle covers stages of service creation, marketing, delivery, management and evolution. It is only recently that the importance of examining the scale, complexity and interdependence of service systems, in the lights of globalisation, demographic changes and technology developments, have been highlighted, calling for actions from education, research, business and government alike. A first symposium on “Service Science, Management and Engineering” and a first international conference on service science were held in Cambridge (2007) and Beijing (2008) respectively.
Service science is still in its infancy, existing main driving forces in this area are from traditional hardware and software vendors who, while possessing tremendous knowledge and experience in computing, are restricted in the width and depth of visions in service applications. This workshop intends to fill the gap; in particular, it examines key stakeholders in the service cycles and sees how modern technologies can help boost productivity of the stakeholders.
Following the successful running of BINDIS’08, BINDIS’09, BINDIS’10 and SSS’11 that were held in Turku, Seattle, Seoul and Munich, we now continue to run the fifth in a series in Izmir, Turkey, 2012.
The workshop will act as a unique forum to
? Review key stakeholders, activities in service cycles,
? Identify relevant modern technologies that can help boost service cycles,
? Examine novel service systems and applications in a variety of service
industries.