Rapport Strategies 2016 - TrainHR is conducting a Webinar on Difficult People at Work: 10 Strategies

Overview: Many people believe communication depends on the words being spoken. A broader definition of communication must be considered when dealing with difficult individuals. Voice tone, posture, inflection, hand gestures, and eye movements can all be utilized to convey a message of acceptance, and friendliness if you are aware of the impact of these non-verbal components of communication.
Event link : http://www.trainhr.com/control/w_product/~product_...
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