Online Training 2016 - Why Manners Don't Matter in the Workplace - By Compliance Global Inc

Overview
In this practical and interesting webinar, North America's leading expert on civility in the workplace offers insight into what causes uncivil workplace, as well as solutions for creating a culture of civility training and mitigating the costs of incivility.
Key outputs - how you will benefit from this training and development:
Have an understanding of how civility can build trust and build his/her bottom line
Use 3 key ingredients to imbed civility into his/her work and life to communicate more effectively, build trust, and encourage respect
Be able to implement 5 best practices for fostering civility with his/her clients, community, and in general
Take-away sources and resources he/she can use immediately to build civility into your business
Why Should You Attend
The benefits of civility are many. Some benefits such as personal confidence, trust and social capital are immeasurable. The costs of incivility like bullying at work can be significant, too, and they are often immutable.
38% of workers believe the workplace is becoming more disrespectful, and that 67% believe there is a strong need for office etiquette training.
*Civility in America Poll, 2011.
Cell phone rudeness, chronic lateness, bullying, unprofessional dress, employee theft, poor customer service . . . the statistics on incivility are alarming and endless.
Areas Covered in this Webinar
Disrespect and discourtesy are prevalent across the country and, according to many experts, incivility is systemic and epidemic. If there was ever a time for respect at work training, it is now. Adopting civility in the work place training, as one of your organization's corporate values is one way to manage the costly consequences of disrespect and rudeness in the workplace.
Learning Objectives
Defining civility
The cost and consequences of incivility
Why you should care about civility- the ROI for business
Understand the 3 main reasons people do not consistently practice civility even when they know the risks
5 Best practices for fostering civility with your clients, community and in general
Who Will Benefit
Anyone who has been struggling with morale issues
Any organization experiencing disengagement, low retention, bullying complaints, cross-cultural work-team challenges
Business Owners
Entrepreneurs
Managers
HR Personnel
Speaker Profile
Lew Bayer believes that “Civility is its own reward”. She suggests that “In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity and the humility that civility engenders.”
For 17 years Lew Bayer has been internationally recognized as North America’s leading expert on Civility at Work™ with focus on social intelligence and culturally-competent communication. She is CEO of multinational civility training group Civility Experts Worldwide, President of the International Civility Trainers’ Consortium, Executive Director of The Center for Cultural Competence and Founder of the In Good Company Etiquette Academy Franchise Group.
With the release of her new book slated for mid-2015, Lew will be a 9-time published author. She is on the board for the National Civility Center, a proud Mentor for The Etiquette House, a member of the Advisory Board for A Civil Tongue, a national magazine columnist, and a frequent expert commentary contributor to over 60 online, print, and television publications.
Lew is a distance faculty member at Georgetown University Center for Cultural Competence, has trained for the American Management Center in New York and is a long-term facilitator at the Canadian Management Center in Toronto, Canada. Lew is a Master trainer for the Canadian School of Service, and a certified Culture Coach® who also holds credentials in Intercultural Communications, Essential Skills, and Occupational Language Assessment.
Lew is a 6-time nominee for the RBC Canadian Woman Entrepreneur of the year. She was previously awarded Manitoba Woman Entrepreneur in International Business and she was the first Canadian to receive the prestigious AICI International Civility Star Award.
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https://complianceglobal.us/product/700266/LewBaye...
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