Higher-Performance Team 2016 - Seminar on "90 Days to a Higher-Performance Team!" at Baltimore, MD

Overview:
In keeping with the book published by McGraw Hill, what key steps do you want to take TODAY to address your effectiveness with:
? Managing a team
? Customer service
? Communication
? Facilitating change
? Removing troublemakers
? Managing your boss
? Clashes between two teams
? Managing performance
? Budgeting
? Taking a team from any of three stages to peak performance
? Managing a remote team or teams effectively
Why should you attend?
Would you like your team to perform on all cylinders, like a well-oiled machine?
Would it help to significantly improve your team's effectiveness and efficiency?
Is it worth your time to improve your team's morale, motivation and productivity, saving you hours, days and weeks of lost time, energy and frustration?
If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team member's and team's performance!
By attending, you will understand how to even more effectively:
? Organize your team into one strong, cohesive, high-functioning unit
? Streamline processes to reduce redundant work, save money, and ensure that everyone understands their roles
? Deal with troublemakers, underperformers, department rivals, bosses from hell, and other personality types
? Improve your team's morale and motivation-and watch productivity soar!
Areas Covered in the Session:
What We Will Address
1. You've Just Started Managing a Team... Now What?
o Before You Start: Pre-Planning the Approach
o The First Day: What Do You Say? What Do You Hear? How Do You Respond?
o The First Week: What Are The Top 3 Priorities?
o The First Month: Success Against The Top 3; Next Steps
o The First 90 Days: Managing Results, Raising the Bar
2. Distinctive Customer Service: Using Under-Promising and Over-Delivering to Master Profitable Relationships
o Before: Products, Service and Relationships: How Do You Distinguish Yourself, Your Team and Your Organization?
o First Day: Developing A Cogent Market Analysis for Your Enterprise and Your Customers
o First Week: Approaching Customers and Prospective Customers
o First Month: Communicating Effectively to Grow the Enterprise
o First 90 Days: Using Referrals and Testimonials to Perfection
3. Communication Breakdowns; What to Do and What Not to Do
o Before: What's the Problem As I See It?
o First Day: What's the Problem As They See It?
o First Week: Let's Relate, Strategize and Implement Solutions Together - RSI In Action
o First Month: Repeating and Building On Success, Dismissing 'What and Who Doesn't Work'
o First 90 Days: The 12-Week Team Communication Action Plan - It Works!
4. Facilitating Change: How to Get the "Ain't It Awfuls" On Your and Your Team's Side
o Before: Clarifying and Confirming For Yourself What the Top Anticipated Change Is / Changes Are
o First Day: Communicating Anticipated Changes to Your Team, Gaining Their Input
o First Week: The Team Approach to Addressing Change Priority #1 - Implementing Action Plans
o First Month: Team Results Against Top 3; Weekly Review, Charting Progress, Facilitating Results
o First 90 Days: How'd We Do against Our Top 3? Recognizing and Building on Success, Dismissing What and Who Doesn't Work
5. Your Team is Clashing with another Team - Getting Everyone on the Same Page, Even Remotely!
o Before: Writing Down Your "Clash Assessment"
o First Day: Meeting With Your Team to Clarify Current State State and Desired State
o Second Day: Meeting With Other Team's Manager to Clarify Same
o First Week: Facilitating Two Teams Meeting or Two Managers Meeting to Craft Working Action Plans
o First Month: What's Improved? Building On Success...What Hasn't? Taking Corrective Action
o First 90 Days: Charting Progress, Reviewing Working Relationships' Progress Against Plan
6. Managing Performance and Performance Reviews.. That People Will Look Forward To!
o Before: Not another Performance Review! Breaking These Down Over a Year's Time, One Day at a Time
o First Day: Reviewing Performance With Best Performer
o Second Day: Reviewing Performance With Performer
o Third Day: Reviewing Performance With Poor Performer
o First Week: Starting to Implement the Daily, One-On-One Performance Conversation With Each and Every Member of Your Team
o First Month: Met With Everyone at Least Once? Results?
o First 90 Days: Success-Building, Needs Improving Changes, Progress Report, Next Steps
7. Taking Your Team-Building To a New Level: From Forming, Norming and Storming to Performing
o Before: In Which 'Stage' is Our Team?
o First Day: Meet With Team to Share Assessment, Ask for Solution Input, Action Planning
o First Week: Progress Against Action Plan?
o First Month: Have We 'Hit' Our Top 3 Goals?
o First 90 Days: After 3 Months, What Do We Do to Continue Growing? Team Member and Team Action Plans
8. Your Manager's Action Plan - Putting 90 Days to a High-Performance Team into Action and Making It Work!
o Before: Planning that All-Important, Face-to-Face Meeting With Your Entire Team
o First Day: Conducting a Highly-Effective Kick-Off Meeting
o First Week: Getting Everyone On Your Team Up to Speed
o First Month: How Are We Proceeding Effectively Against Plan? Checking In
o First 90 Days: How Are We Doing Against Plan? Engaging Each of Your Team Members and Your Entire Team in Effectiveness and Improving Performance Every Day
Who will benefit:
? CEO
? Senior Vice President
? Vice President
? Executive Director
? Managing Director
? Regional Vice President
? Area Supervisor
? Manager
Agenda:
Day 1 Schedule:
Lecture 1:
You've Just Started Managing a Team... Now What?
Lecture 2:
Distinctive Customer Service: Using Under-Promising and Over-Delivering to Master Profitable Relationships
Lecture 3:
Communication Breakdowns; What to Do and What Not to Do
Lecture 4:
Facilitating Change: How to Get the "Ain't It Awfuls" On Your and Your Team's Side
Lecture 5:
Q & A
Day 2 Schedule:
Lecture 1:
Your Team is Clashing with another Team - Getting Everyone on the Same Page, Even Remotely!
Lecture 2:
Managing Performance and Performance Reviews.. That People Look Forward To!
Lecture 3:
Taking Your Team-Building to a New Level: From Forming, Norming and Storming to Performing
Lecture 4:
Your Manager's Action Plan - Putting 90 Days to a High-Performance Team into Action and Making It Work!
Lecture 5:
Q & A
Speaker:
Chris DeVany
Founder and President, Pinnacle Performance Improvement Worldwide
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and workshop leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
Location: Baltimore, MD Date: February 11th & 12th 2016 and Time: 08:30 AM to 5:30 PM
Venue: Hilton Garden Inn - Baltimore Inner Harbor
Address: 625 South President Street Baltimore MD 21202
Price:
Register now and save $200. (Early Bird)
Until January 11, Early Bird Price: $995.00 from January 12 to February 9, Regular Price: $1,195.00
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