Conflict and Difficult People 2015 - Webinar On Managing Conflict and Difficult People

Overview: Conflict is an inevitable part of life. Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive! It diverts energy from more important activities and issues; it polarizes people and reduces cooperation; and it can produce irresponsi-ble behavior. And conflict can be constructive! It opens up and improves commu-nication; it strengthens working relationships and teamwork; and it leads to better quality decisions and problem solutions.
To deal effective with conflict you need to stop and understand the situation and the people: select appropriate conflict resolution techniques: and then work to solve the problem. Conflict by itself is neither good nor bad. It's the way YOU manage conflict that produces constructive or destructive results.
Why should you attend: While every manager knows that such workplace conflicts affect productivity and morale, the hard money drain of office drama is not as obvious. When CPP In commissioned a study on workplace conflict, they found that in 2008, U.S. employees spent 2.8 hours per week dealing with conflict. This amounts to approximately $359 billion in paid hours (based on average hourly earnings of $17.95), or the equivalent of 385 million working days.
If not dealt with early enough, as conflict festers the company may need to take drastic measures including restructuring of reporting structures or even of the physical workspace. The financial impact of excessive stress can include extended stress or sick leave, as well as associated health benefits such as Employee Assistance Programs (EAPs). If employees choose to leave a workplace because of conflict, the cost of turnover can be significant.
Areas Covered in the Session:
Identify the real causes of conflict : the iceberg concept - what's above and below the water line
Define five conflict management styles and match each style to different conflict situations
Learn the language of positive communication to reduce negative emotions, especially anger
Learn how to keep your cool and react in a professional manner in the heat of the moment
Recognize the different types of difficult people, what makes them difficult, and how to deal with them
Who Will Benefit:
CEO's
COO's
VP of Human Resources
Chief Learning Officer
Directors
Project Managers
Instructor:
Marcia Zidle, MS, NCC, BCC is the CEO of Leaders At All Levels and a board certified executive coach based in Dallas Texas. She works with executives, management teams and high potential professionals ON THE MOVE! They want to move up to the next level ? ahead of their competition ? into new areas ? over and around obstacles ? beyond business as usual ? towards a sustainable future.
With over 25 years of management, business consulting and international experience in the areas of business transformation, talent management and leadership development, she provides strategic focus, alignment and guidance to business leaders and their teams to ensure they get on the right track, stay on the right track and not get side-tracked in their drive for higher performance and profitability.
Marcia’s expertise includes coaching high performers for senior and mid-management positions, developing effective executive teams, positioning organizations for significant growth and facilitating business and team performance. Her specialties include strategy and culture, change management, employee engagement, team building, career management, leadership assessment and development. Her clients include Southwest Airlines, Dr Pepper / Seven Up, EDS, FCCI Insurance, Solvay Pharmaceuticals, Texas Health Resources, UT Southwestern Medical Center, Nokia, Plymouth Steel Tubing, Raytheon, Texas Instruments, Southern Methodist University, Global Leadership Executive MBA at Univ. of TX at Dallas. U.C.L.A and U.S.C. (California), Texas Workforce Commission, Banking Operations Institute, National Management Association, National Society of Hispanic MBA’s, Society of Human Resource Management, Young Presidents Organization, Multiple Sclerosis Society of Texas.
Marcia is the author of “The Effective Manager: What Really Works” handbooks and “Career Savvy: Life Preservers for Today’s Rough Seas and Tomorrow’s Raging Waters.” She has a Masters in Organization Effectiveness from University of Southern California and is a Board Certified Coach from the Center for Credentialing & Education, Inc.
She’s also the host of The Business Edge, a weekly internet radio show on the business channel of Voice America Media, giving practical advice to executives and managers on how to take their company, firm or practice to that next level with less stress and more success ? in other words: how to take the growing pains out of growth.
Finally Marcia’s “claim to fame” is as a global citizen ? living as an expatriate with her family in Scandinavia and Australia. In fact, one of her children is an “Aussie”. She’s traveled in over 30 countries throughout Europe, the Middle East, Far East, and the South Pacific.