SSS 2015 - 8th IEEE International Workshop on Service Science and Systems

The service sector forms a growing portion of the world economy, at the moment accounting under 50% of the total value adds in developing countries, and around 70% of the total value adds in developed countries. Yet, this sector still lags behind other industry sectors, such as manufacturing, in terms of overall productivity. The advent of the Internet shortens the distance between service providers, service suppliers, and service consumers which, coupled with ever-increasing computing power, has become a key driver in brewing a new wave of business and technical models, promising to boost productivity in the service sector.
A full End-to-End (E2E) service cycle covers stages of service creation, marketing, delivery, management and evolution. It is only recently that the importance of examining the scale, complexity and interdependence of service systems, in the lights of globalization, demographic changes and technology developments, have been highlighted, calling for actions from education, research, business and government alike. A first symposium on “Service Science, Management and Engineering” and a first international conference on service science were held in Cambridge (2007) and Beijing (2008) respectively.
Service science is quickly increasing. The main driving forces existing in this area are from traditional hardware and software vendors who, while possessing tremendous knowledge and experience in computing, are restricted in the width and depth of visions in service applications. SSS intends to fill the gap; in particular, it examines key stakeholders in the service cycles and sees how modern technologies can help boost productivity of the stakeholders.
Following the successful running of BINDIS’08, BINDIS’09, BINDIS’10, SSS’11, SSS’12, SSS’13 and SSS’14 that were held in Turku, Seattle, Seoul, Munich and Izmir, Kyoto and Vasteras, we now continue to run the 8th in a series in Taichung, Taiwan, 2015.
The workshop will act as a unique forum to:
Review key stakeholders, activities in service cycles
Identify relevant modern technologies that can help boost service cycles
Examine novel service systems and applications in a variety of service industries