ICSS 2015 - 2015 International Conference on Services Science

2015 International Conference on Service Science (ICSS 2015)
Theme: Promoting Serviceology in the Era of Big Data
Hosted by Harbin Institute of Technology at Weihai,China
IBM China
Tsinghua University, China
May 8-9, 2015, Weihai, China
Conference Website: http://www.ic-ss.net
Conference Objective
In the times of big data, how to provide high-quality and effective services is a challenge to all research institutes and industries. In light of this emerging trend, ICSS 2015 will be held in Weihai, China on May 8-9, 2015, which is hosted by Harbin Institute of Technology at Weihai,IBM China, and Tsinghua University, following the 2005 SSME Symposium at Peking University, in Beijing, the 2006 Asia Pacific SSME Symposium at Tsinghua University, in Beijing, the 2008 ICSS at Harbin Institute of Technology in Beijing, the 2009 ICSS at Peking University, in Beijing, the 2010 ICSS at Zhejiang University, in Hangzhou, the 2011 IJCSS (jointly with ICSSI) at Yuan Ze University, in Taipei, the 2012 IJCSS (jointly with ICSSI) at Fudan University, in Shanghai, the 2013 ICSS at Tsinghua University and Harbin Institute of Technology, in Shenzhen, and the ICSS 2014 at Peking University, in Wuxi. This event aims to bring together scholars, researchers and managers of various areas and industries for intellectual exchanges, research cooperation and professional development.
Tracks and Topics of Interests
Research Track
The ICSS 2015 research track seeks original, unpublished research papers reporting substantive new work in various aspects of services science, management, engineering, and technology. Research papers must properly cite related work and clearly indicate their contributions to the field of serviceology and related fields. All topics relevant to serviceology are of interest, but the conference program committee particularly encourages submissions in the following three categories:
1. Service Science
Service and service system modeling, simulation and analysis
Human behavior in service systems
The dynamics of service system evolution
Service optimization methods
Data mining for service intelligence
Service psychology
Fundamentals of service science and serviceology
2. Service Management
Consumer/customer service experience
Customer relationship management
Service supply chain management
Human resource management in services
Service project management
Service development process management
Service quality management
Service marketing management
Service-dominant logic of marketing
Service communication
Service value and pricing
Service branding
3. Service Innovation
Service design methodology
Service innovation theory
Business model innovation
Service value modeling and optimization
Business service process modeling and design
Social network and service innovation
Innovation and service industry evolution
Tools and techniques for IT service innovation and management
Globalization of service innovation
4. Software Service Engineering
Service oriented requirement engineering
Service oriented architecture and engineering
Service design methodology
Model driven service engineering
Service composition and convergence
Service optimization methods
Service development and implementation
Domain oriented service engineering
SaaS based software service engineering
Service quality evaluation and assurance
Service demand forecasting, pricing, and planning
Data mining for service intelligence
User contribution systems
Mobile services
5. Cloud Computing and Services
Cloud computing architectures and cloud solution design patterns
Infrastructure, platform, application, business, social, and mobile clouds
Self-service cloud portal, dashboard, and analytics
Cloud quality management and Service Level Agreement (SLA)
Cloud configuration, performance, and capacity management
Cloud migration service
Services in cloud computing
6. Big Data and Big Services
Foundational models for big data and big service
Algorithms and programming techniques for big data processing
Big data persistence and preservation
Big data quality and provenance control
Management issues of social network big data
Privacy preserving big data analytics
Algorithms and systems for big data search
Visualization analytics for big data
Application, Industry and Education Track
The Applications, Industry and Education Track papers should generally have results from (ideally) real world development, deployment, and experiences delivering solutions of serviceology whereas research track papers should generally have either theoretical results or early implementation/prototype demonstrations. Additionally, an Applications, Industry and Education track paper can be structured like an "experience report" paper where one important section is "Lessons learned" or general advices gained from the experience. Other appropriate sections are general background on the solutions, overview of the solutions, and directions for future innovation and improvements.
1. Applications and Industry Practice
Public Services: including services in public sectors, e.g. healthcare, government, education, transportation and logistics, traffic control, telecommunication, smart city, etc.
Private Services: including production services such as small business, distribution, retailing, etc; and life services such as service for social and cultural events, e-business services, social-network services, smart home services, etc.
Services in industrial sectors and manufacturing servitization
Other modern services applications
2. Education and Curricula Development
Service science education and curricula design
Methodology and practice of service science curricula design
E-learning and MOOC course development on service science
Practice and experience of teaching and learning of service science
Professional requirement and development in modern service sectors
Case study for service science education
Working-In-Progress (WIP) Track
The ICSS 2015 WIP track provides a forum for attendees to illustrate and discuss their latest services computing related plans, projects, and advances, even when implementation or deployment has not been fully completed. However, the work should be advanced enough as to allow attendees to appreciate its scope and significance. Submissions may target on any topic related to the conference, describing on-going work at your institution. The Work-in-Progress papers will be an important way of sharing what is happening in serviceology research and applications, so please feel free to submit your papers to ICSS 2015.
Paper Submission
High quality research papers and case studies are invited to be submitted through the following link: https://www.easychair.org/conferences/?conf=icss20... Each submission should meet the following requirements:
No more than 6 pages in length including references, illustrations, and appendices.
A short abstract around 150 words and keywords contained on the first page
2-column, single-spaced text in 10 point Times Roman for the body of the text
No page numbers
No headers and footers
Standard US-letter size
PDF format
All submissions must be original work and must not have been published elsewhere and must not be currently under consideration by any other conferences or journals. Submitting a paper means that, if the paper is accepted, at least one author will pay the registration fee and attend the conference to present the paper.
Publication
Papers accepted by ICSS 2015 will be recommended to be published in the following international journals and proceedings. The PC chairs are now negotiating with the Journals to publish special issues for the ICSS 2015 papers.
International Journal of Services Technology and Management (IJSTM)
International Journal of Information Technology and Management (IJITM)
International Journal of Internet Manufacturing and Services (IJIMS)
International Journal of Services Sciences (IJSSci)
International Journal of Services Computing (IJSC)
International Journal of Information Systems in the Service Sector (IJISSS)
International Journal of Service Science, Management, Engineering and Technology (IJSSMET)
IEEE CPS Conference Proceedings
Accepted papers (except those papers that are recommended to above list of journals) will be included in the conference proceedings which will be published by IEEE CPS and will be included in IEEE Xplore and the IEEE Computer Society (CSDL) digital libraries. IEEE will arrange for indexing through IEE INSPEC, EI (Compendex), Thomson ISI, and other indexing services.
Awards
ICSS 2015 will offer one Best Paper award and one Best Student Paper award. The best papers are selected from the accepted papers of the research track.
Important Dates
Submission Due: December 20, 2014
Notification of Acceptance: February 10, 2015
Camera Ready Copy Due: March 10, 2015
Author Registration Due: April 1, 2015
Conference Date: May 8-9, 2015
Contact
Dr. Hanchuan Xu Email: xhc-AT-hit.edu.cn
Mr. xuequan Zhou Email: hitices-AT-163.com