eQeSS 2015 - 2015 International Conference on e-Quality & e-Service Sciences

EQeSS 2015 (2015 International Conference on e-Quality & e-Service Sciences). The conference will take place in the period of 24-25 Feb, 2015 in Dubai, UAE.
eQeSS 2015 (2015 International Conference on e-Quality & e-Service Sciences) Topics of interest are:
Attractive quality and service creation
Computer-aided quality assurance (CAQ)
e-Quality & Information Systems
e-Quality Computer Applications
e-Services Computer Applications
Software Engineering
Communication
Comparative research on Quality and Service Management
Consumer attitude and behaviour
Consumption and identity
Customer participation and value creation
Design and innovation for service and quality
Developing others in Quality Improvement
Emerging service society and the related phenomenon
Emerging trends, such as ‘Health consumption’, well being /wellness industry, eco tourism, eco-efficiency
Emotional labour and commercialization of human feeling
Evaluating Quality Improvement
Exploring similarities and differences between Quality and Service Management
Exploring the linkage between Service and Quality Management
Globalization and Changing workplace in service age
Hospitality and care culture
Human Dimensions of Change
Improvement of quality and service standards
Innovation and Creativity
Integration of stakeholder view in quality and service design
Integrative model of Service and Quality Management
Interdisciplinary nature of service and quality science
Knowledge Management
Linkage to other management and organization theories
Market culture and consumer behaviour
Measurement for Improvement
Ontology and epistemology of service and quality science
Organisational design for building service and quality culture
Organization, occupation and work in service society
Processes and operation management for service and quality
Public sector management including health, education and local government
Quality and service culture
Quality and Service in e-business
Quality and service in information technology
Quality and Service productivity
Quality and Service standardization and assurance
Quality Improvement Topics
Relationship Management
Role of quality in service businesses
Service and Quality creation for Sustainable development
Service and Quality in Experience economics
Service economy and post modern workplace
Service encounter
Service, Quality and environmental issues
Spread and Sustainability
Sustainable development of quality and service
The latest thinking and research in the field
Work and family in service society
Customer Relationships: Possible topics within this focus area may include, but are not limited to, the following:
Customer experience
Voice of the customer
Social media
Technology
Anticipating and meeting changing consumer needs
Risk Management: Possible topics within this focus area may include, but are not limited to, the following:
Risk assessment
Risk abatement
Supply chain risk
Balancing quality, cost, and risk
Building and Sustaining a Culture of Quality:Possible topics within this focus area may include, but are not limited to, the following:
The human side of quality
Creating and sustaining a healthy work environment
Building teamwork and empowerment
Building/maintaining a culture to support quality
The impact of transparency
Full engagement of all levels of organizations
Leadership
Effective communication
Communication tools
Confrontation conversations
Crucial conversations
Making the Case for Quality: Possible topics within this focus area may include, but are not limited to, the following:
The language of business (selling quality to senior management)
Achieving consensus and buy-in
Strategic influence and the quality professional
Strategic planning methods and techniques
Quality Fundamentals: Topics in this track may include (but are not limited to) issues such as:
The power and impact of the basic tools of quality
New applications for basic quality tools and techniques
The fundamentals of quality
Innovative applications of basic quality tools
Please confirm your participation at the URL below and select the topics you are interested in for paper review.
http://edas.info/Tyn.php?tpc=998258101
Your EDAS user name is totoyou-AT-gmail.com .
Regards,
Dr Rachid Sammouda
Organization Chair
2015 International Conference on e-Quality & e-Service Sciences