2014 - Handling Difficult Conversations with Employees 2014

Instructor: Judi Clements
Description:
Today's workplace carries more challenges than ever before. Managers are called upon to deal with a diverse workforce with diverse challenges. Often communication can break down when managers have to deliver tough news about substandard performance, workplace change, team conflict, or any number of other problems. Many employees enter the workplace with anger management, substance abuse, mental health, and personal issues that overflow into the workplace. In this program, Judi Clements gives you some valuable guidelines for handling difficult interactions with employees, co-workers, and others. You'll learn some effective ways to facilitate dialogue with your employees in a way that lets you maintain control while bringing out the best in each of them
Why Should you Attend:
To present proven strategies for handling difficult conversations with employees that turn around substandard performance and result in more productive work relationships while keeping managers and their organizations in legal compliance
Objectives of the Presentation:
Learn how to:
Diagnose how and why communication breaks down
Diagnose and deal with defensive communication and behavior
Keep your own emotions in check
Stay in control of the conversation
Know when to talk and when to listen
Know when to soften the blow and when to lower the boom
Stay safe with a volatile person
Handle someone who cries
Handle someone who won't participate
Who can Benefit:
Senior HR Professionals
HR Analysts
HR Managers & Directors
HR Personnel
Employee Relations Professionals
Directors
Vice Presidents
Managers
Shift Leaders
All Employees
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