BINDIS 2010 - The Third IEEE International Workshop on Barriers towards Internet-Driven Information Services (BINDIS 2010)

The Third IEEE International Workshop on Barriers towards Internet-Driven Information Services (BINDIS 2010)

Held in conjunction with COMPSAC, the IEEE Signature Conference on Computers, Software, and Applications. COMPSAC 2010 will be held in Seoul, Korea, July 19-23.

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Topics of Interest
Important Dates
Paper Submission
The service sector forms a growing portion of the world's economy, accounting at the moment under 50% and around 70% of the total value adds in developing and developed countries, respectively. Yet, this sector is still lagging behind other industry sectors, such as manufacturing, in terms of overall productivity. The advent of the Internet shortens the distance between service providers and service consumers which, coupled with the ever-increasing computing power, has become a key driver in brewing a new wave of business and technical models, promising to boost the productivity in the service sector.

A full End-to-End (E2E) service cycle covers stages of service creation, marketing, delivery and management. It is only recently that the importance of examining the scale, complexity and interdependence of service systems, in the lights of globalisation, demographic changes and technology developments, have been highlighted, calling for actions from education, research, business and government alike. A first symposium on “Service Science, Management and Engineering” and a first international conference on service science were held in Cambridge (2007) and Beijing (2008) respectively.

Service science is still in its infancy, existing main driving forces in this area are from traditional hardware and software vendors who, while possessing tremendous knowledge and experience in computing, are restricted in the width and depth of visions in service applications. This workshop intends to fill the gap; in particular, it focuses on the fundamental issues in the service sector that are the major barriers towards more efficient and effective service flows over the Internet. Some exemplar questions to answer are:

How to implement customers’ functional and non-functional requirements in a cost-effective way?
How to maximise the reach of services to potential customers by spending least effort?
How do we gather information from a variety of sources that could be created independently?
How can customers find the services they need without special knowledge on products or services?
How to determine optimal service-level agreements based on actual enterprise circumstance in the market?
Following the successful running of BINDIS'08 and BINDIS'09 that were held in Turku and Seattle, we now continue to run the third in a series in Seoul, South Korea, 2010. This year's theme will continue to be "Enabling Technologies for Services Standardisation."
The workshop will act as a unique forum to:
Identify key barriers towards efficient and effective service flows over the Internet;
Provide catalyst to formulate innovative solutions for improved service flows;
Define future research agenda that helps to boost productivity in the service industry via ICT.
The workshop will bring together researchers and practitioners to share research results, advances and practical experience related to internet-driven information services, with focus on tackling barriers towards maintainability, interoperability, comprehensibility, usability, controllability and sustainability, in order to extend the reach and uses of services over the Internet in a cost-effective way.

Topics of interest include, but are not limited to:
Service creation
Software as a service
Software repository and reuse
Service oriented architecture, analysis and design
Service conceptual modelling, composition and orchestration
Service marketing
Market detection and segmentation
Demand forecasting and resource planning
Service directory, semantics, pragmatics, markup and matchup
Economic models for service market
Service delivery and management
Service-level agreement and optimisation
Automated customer service
Workflow and service chain management
Green computing and facilities management
Industrial service applications
Hospitality, professional services, outsourcing, public services, etc.
Approximate algorithms for real-time applications

Important Dates

March 5, 2010: Deadline for paper submission
April 5, 2010: Decision notification (electronic)
April 30, 2010: Camera-ready copy and author registration due