Compliance 2014 - Webinar On - Civility in the Workplace: Respectful Habits Lead to Greater Productivity

Employees working side-by-side need to learn how to respect each other so that they can work as a team. Unreturned email, unfulfilled promises, late arrivals at meetings, distracted listening all hurt workplace productivity and make work an awful place to be.
In this program, Judi teaches your employees and managers the top ten guidelines for workplace civility. They learn how to evaluate their words and actions using a variety of time-tested verbal and nonverbal communication tools. The program is based on the idea that civility, like all good communication practices, is a skill that can be taught, reinforced, and rewarded. Judi applies the principles of civility in all the activities on the job: interaction in meetings, in the lunchroom, at the copier, on the telephone, at our desks, everywhere employees come in contact with one another. The results are a safer, more productive workplace.
This is a must-attend webinar to learn and develop a civility plan based on communication skills and practices that can be implemented in the workplace without introducing subjective judgments.
Areas Covered in the Session :
? Look at civility as a communication skill that can be taught
? Find the common elements that universally distinguish “civility” from “incivility”
? Define 10 Civility Skills & how to apply them in the workplace
? Pinpoint the role of managers in creating & sustaining civility in the workplace
? Understand the cost of incivility in terms of lost productivity and staff attrition
? Learn how technology has impacted civility
? Diagnose how & why civility breaks down
? Choose the most respectful communication practices
? Understand the negative consequences of gossip & develop ways to eliminate it
? Develop a positive communication climate to enhance productivity
? Use appropriate email, telephone, shared space and meeting etiquette
Who Will Benefit:
? Managers
? Supervisors
? Leaders
? Human Resource Professionals
? Shift Leaders
? Customer Service Professionals
? Executive Directors
? Office Managers
? Volunteer Coordinators